Brooklyn Hardware Supply Inc.

"Don’t get keys copied here. Seemed nice enough people - had two copies made of two keys (4 total) - none of them worked"

"A customer of mine had a floating shelf that was falling down because of anchors that were purchased from this store. I went to this store to get some toggle bolts initially. I showed the guy behind the counter (whom I presumed to be the owner) the anchor that had failed. Him in his employee claimed it came in a package and you couldn’t buy it separately. I was about to make a purchase but low and behold it was under $10 and they couldn’t make the transaction. So I got more toggle bolts and some washers to add security to the floating shelves. I suggested that because of the poor quality,he should take the anchors that my client had purchased and pull them from the shelf. He replied: sec don’t carry and he has never seen those anchors cat his store. The price came up to a little past $15. I asked if he could put the different sized washers in separate bags and he ignored me. I then asked for another small plastic bag. Which he gave me. I separated them in the store. I then asked him if he had a plastic or paper bag for the other items. He said he only had the reusable 20 cents bag. I didn’t have any change on me. I asked I just spent $15 that’s got to count for something. He said sorry I don’t have. I usually support small businesses but this service was the worst I’ve ever received at a hardware store. Before I wrote this review I noticed that there were at least 20 reviews on yelp that gave this store like 2 stars. I even noticed how there were a ton of 5 star reviews and a ton of 1 star reviews. Now I can understand someone having a bad experience and over exaggerating. But if you read the 1 star reviews. The complaints are consistent. BAD customer service! Unaccountable management/ownership. SAVE your money people !! Next time if I’m in the area I’ll walk the extra distance to go to the stores that are 5-10 minutes away. And if that isn’t feasible I’ll buy online. Never buying from this store again!!"

"Lovely folks, they were very helpful and had exactly what I needed. Would definitely recommend them to anyone in the neighborhood!"

"I love this place. It has a surprisingly good selection for such a small store—more often than not they have exactly what I need. The employees are helpful and polite."

"This is the worst hardware store - with worst the customer experience - I’ve ever been in. They are grumpy, know little to nothing about their products, and are unwilling to take any time to explain anything to you. They refuse to refund purchases despite offering no guidance during the shopping experience and they scrawl your “store credit” in illegible handwriting on the back of a business card which is unlikely to be honored whenever I muster the energy to go back into this useless place. I’d give it zero stars if I could."