Costello's Ace Hardware of Farmingdale

"Bought something online. When I went to pick it up I was told there was a computer problem and I couldn't get my item even though there were plenty in the store. They wouldn't honor the online price and told me I would have to pay full price even though I showed proof that the online cheaper price was already taken out of my account. I left with nothing and had to call PayPal to reverse the charges and bought it down the road at Walmart. Horrible customer service. Manager wouldn't even talk to me and instead sent out an employee to speak with me. Never going back."

"Ace hardware in general is my go-to. when I don't feel like going to home Depot, you pay more but generally speaking it's a better experience"

"very helpful staff all whom offer excellent customer service. wish i had as great of experiences everywhere as i do here."

"Went in tonight to get a replacement battery for my sister in law’s key fob and had great service, they put in the battery for no extra charge and all seemed good. Unfortunately we didn’t have her car so couldn’t test it and it didn’t work when we got back. We went back and the employee Melanie was so patient and took it apart to check everything was okay and then tested it after reassembling and now it worked. Such great customer for such a minor sale is why I always go to ACE over HD or Lowes if I can."

"I have been to this location in Farmingdale a few times in one week. Everytime the service as been wonderful! Always great with good vibes and helpful staff. Pat is knowledgeable and very helpful as well as Colleen. Great hard working staff. Everything I needed to fix a toilet and phone outlet they had. So nice to go here because I know I'll receive great customer service and the supplies I need."