A A Window Parts & Hardware 2990 Jerome Avenue, The Bronx, NY 10468

"I was lucky enough to find this window parts supplier. I am motorized shades fabricator and sometimes clients ask us to help with windows repair. It’s a family owned business with excellent service. Highly recommend"

"Yes, they carry hard to find and obsolete parts. But customer service is almost non existent and the last order I placed was a mess. It took three phone calls to get them to ship the order. The order was short shipped and it took another two days for the missing items to be shipped. I hesitantly called them again to check stop on a very standard window keeper. Again, it took an email and two phone calls to find out they were out of stock. I asked if they could substitute for a similar in stock keeper, and am still waiting for a return phone call. I went online, found the part and ordered it. Not sure how they are still in business but this is a warning to anyone thinking of using them, DON'T WASTE YOUR TIME."

"Called for appointment, sales person never called back. When you ask them if an item is available, they say, "Oh, we have to order it, it might take a week." Really? What do contractors do with that answer from a supplier? They go somewhere else."

"Incredibly unprofessional and possibly a front for money laundering because no business owner in their right mind would run a business like this. I tried for 3 weeks to place an order to find out 2 weeks later it never was placed and it would now take 6 weeks instead or the original 3 weeks they quoted. They also suddenly need to change color of frames. incompetent and rude is a polite way to describe their staff. I went to Brooklyn Window placed the same order in 2 hours and was completed in 2 1/2 weeks for $1000 less."

"Great business! I live in Maryland and I needed window parts that were virtually impossible to find locally. I found Aa website gave them a call and they helped me find everything I needed. They even recommended a part that I didn't know needed to be replaced. Thanks"