Rosenzweig Lumber Corporation

"Good selection of lumber. Customer service is not great, rude staff. Hours of operation’s are not accurate. They say they close at 4pm but will not sell you anything after 3pm. Recently tried to purchase some wood and was told they wouldn’t move there trucks to grab what I needed…"

"The bottom line here is the selection of lumber is really top notch - many species you just can’t easily find, let alone in NYC. And the prices are competitive (wood is just expensive these days!). The problem is the staff. If you’re new it isn’t the friendliest place except for one or two standouts (Victor in the office and the gentleman with tattoos on the floor are incredibly nice and helpful). Everyone else - well, if it weren’t for the wood selection I’m assuming this place would go out of business. Once you know how things operate it’s not bad. But just the people - I only buy what I absolutely have to and head upstate for the rest. I’d rather reward businesses with better customer service with mine and my clients money."

"Decent selection of hardwoods but damn they really know they are needed not wanted. Classic nyc business. Ignore the hours posted if you go in person, the beginning of the day is only for loading trucks, there’s a lunch break, and they leave early. So essentially there’s small windows late morning and early afternoon for you to go and pick your lumber. That being said, once you know how they operate this place will work as a lumber resource, but just pray nothing goes wrong because in the end they don’t need you."

"Placed an order at one price and delivered at another price. Classic bate and switch. Not about the paying the additional cost more about business integrity and the principal of standing behind a quoted price. Not impressed. When I complained I was told 'nothing they can do'.. Amazing that you would treat a customer that potentially could be spending thousands of dollars in the future and they wouldn't honor a quoted price. It's all about trust and integrity. Something that has been badly missed over the last few years. Truly sad."

"I purchased their cedar for a fence and love it! So much better quality and size than any home improvement store."