Team Clean NYC 66 Meserole Avenue, Brooklyn, NY 11222

"To quote my building’s move out inspector: “Your cleaner did not do a good job.” Two of us who were there also agreed. Team Clean NYC’s lackluster work included basically the entire kitchen remaining dirty, the floors having debris, and the cleaner breaking a panel off of the cabinets. While that stuff itself is disappointing, the real cherry on top is the company not interested in doing anything but defending the work. EDIT DUE TO RESPONSE: 1. We came back at the time that he told us, if he wasn't done then, that is not on us, and we were glad to wait however long needed. It simply wasn't communicated. For example, if he didn't want us there while he was cleaning, he could have given us a time to come back when he was done, finished on time, or simply asked for more time before we came back. We're sorry if stopping by, tipping him, and saying good work caused an uncomfortable environment. 2. We could have explicitly mentioned the panel in the email. Notably though, is it clearly not a cabinet and we managed to not break it for years. He did. I’m not sure how his brute force is our fault? The way he balanced it back on was very dangerous and we’re lucky to have witnessed it being ripped off. 3. "Set up to fail" is an odd way of defending this kind of cleaning work. At the end of the day, your company left the apartment in that state and the photos show the work that the company somehow is proud of."

"Beware of this company. I paid for a 3-hour cleaning of a small studio apartment. It was a move out cleaning so there was no furniture or any belongings in the apartment and all I asked them to do was simply wipe down appliances, cabinets, and other surfaces. They left my kitchen sink, cabinets, fridge, toilet, and floor dirty. I had the moving-out walkthrough with my apartment immediately after the cleaning so I didn’t have time to ask the cleaner to fix everything he had left dirty. I made the mistake of leaving the tip at the beginning and leaving for an errand. Even my apartment staff were shocked at what a bad job the cleaner did. I reached out to customer service and they refused to acknowledge any wrongdoing and said there was nothing they could do. Money down the drain."

"Hard to get a live person to speak with. When I checked their site to price a job and purchased a Groupon to complete the cleaning, the price completely changed. I definitely felt baited."

"I was thrilled with the cleaning I got. My cleaner, Jorge, went above and beyond in cleaning my 1 bed apartment. He was early, friendly, and did a thorough cleaning job and exceeded my expectations."

"I had a horrible experience !!! Looks like I don't have the choice to select "zero" stars!! I had a horrible experience using Team Clean and reading the other reviews here looks like I am not the first. The cleaner was extremely rude and was "shocked" to see the dirty dishes (isn't that what cleaners are for?). I'd paid for 2 hours and he suggested it'll take 3. I agreed to pay for the extra hour and I thought that'd be the end of it. But he continued to be extremely rude pretending he was doing me a favor. He finally left the task unfinished and didn't even complete the tasks promised on the original email. I offered (in desperation) to pay for someone to come back and complete the pending tasks but no response. Similar to the other customer below, the owners blamed me for the "situation". I am shocked by their behavior and advise anyone reading this to NEVER do business with them. There are plenty of better options."