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Suburban Propane
110 Main Street, Glen Park, New York 13601
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About the Suburban Propane
Suburban Propane, located at 110 Main Street in Glen Park, New York, is a trusted provider of dependable fuel supply. With locations in 42 states, we offer exceptional service to local communities. Our dedicated employees are ready to assist you with all your fuel needs, providing peace of mind and quality service. Whether you need propane for your home or business, you can count on Suburban Propane for reliable and efficient service.
110 Main St, Glen Park, NY 13601, United States
Opening hours of Suburban Propane
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews of Suburban Propane
"This is the worse company I have ever dealt with. I ended up getting with a much better company so I wanted them to get my tanks, took almost two years. Started out with 30% left in my tanks by the time they picked them up they were at 25%. Now I’m trying to find out where my money is after $1 a gallon restock fee. I payed ahead a couple years ago to hold price, had $199 not used was told they had to use that money to order gas, so they got to sell it twice. They will rip you off any way they can. If I could give them negatives I would. Beware, before you sign up with them do your research, talk to other people you will find many who have been ripped off by them."
"Worst customer service I’ve ever experienced. I have been fighting with this company since November 11, I paid my security deposit, was told they would be out December 5th, come to find out the lady never even put me on the schedule and that i would have to pay my rent fee on my tanks… tanks I NEVER got…so finally after a week of phone tag when these guys and driving out of my way to Watertown to take care of this in person I finally get it set up again, Just to get another call the day before delivery that they were canceling Friday and coming Thursday instead of Friday due to the tech guy having something pop up. I explained to them prior that no one would be home Thursday and that Fridays are best because I am off. I get things pop up, but every single time I set something up it’s one thing after another, yet when I was in the office they had no issues setting things up the same day with other customers… It’s the middle of winter I shouldn’t of had to fight this hard to get a date scheduled to get my tanks installed so I can get heat in my house….i get they’re “short staffed” but this is beyond ridiculous. Canceled my service with this company demanded a refund for all my money they have and took my services else where…. Do better."
"Many many complaints after 17 years. Many times they have waited to fill my fuel oil (despite the fact that I was always on a budget plan with automatic delivery) until I was running low and had to call many times. Currently I’m waiting for them to pick up my propane tank from a house I sold in August! I call every month and I’m told they are short staffed. Meanwhile the new owners are using my propane that I am supposed to be reimbursed for. Everytime I call they are rude and don’t give me any resolution besides that they are picking up the tanks as quickly as they can"
"Insane how many horrible reviews there are and they still haven’t fixed a single issue. Worst fuel company I’ve ever dealt with, from horrible prices, to them telling their driver to fill my tank up without even letting me know I was approved for financing and at what price, to them saying 7-10 days to inspect my tank and a driver showing up unannounced at 8 AM the morning after they said 7-10 days and me not being home. Horrible customer service reps who have no idea what they’re even talking about, asking if I have a 1 1/2 in diameter intake pipe on my tank. And the “supervisor” who says “oh sorry, they’re new girls” and not doing anything else about it. I could go on but I’ll probably run out of room. Bottom line, don’t go with Suburban, they couldn’t care less"
"They are thieves and they have you sign paperwork that you were told that is was supposed you for a completed work order. They want to change me $195+ early termination fee and $1.00 per gallon restocking fee. How is this fair. And this isn’t the first time I’ve had a problem with this company, i had to call them on 3 different occasions to come and fill my tanks. I should have never gone with them! All I want is what is owed to me. These tanks have been setting in front yard for over a month. Up date 10/28 no response to my review, I can’t believe that you people do not respond to feedback. You would think that this company would want to improve themselves. Just want my money no restocking fee or early termination fee."
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