Flushing Regent Hotel

"Front desk lady was extremely rude when I tried checking in. Booked a room 3 weeks in advance and she told me it wasn’t in their data base even though I had already been charged for it. She continued to deny that the booking existed. I could see a paper with my name on it and I asked her if she could go through them to see if I was on one of them but she just shuffled through and told me no. She raised her tone and told me to basically beat it and deal with it with the booking company. Never EVER going back. I ended up finding a different hotel with a drastically nicer front desk lady."

"It was much much much worse than expected, if I can rate zero I would. Parking is so dangerous to drive through because the entry is so narrow, and it says small cars only and there are few parkings in first floor but not allowed, front desk said only for boss and managers, and customers have to risk their cars suv or vans to drive up to upper levels. And the room is furnished as cheap as possible, the small fridge is so old With dens, can only put four bottles of 16 oz bottle water. Do not recommend."

"Didn't think this place was going to be so bad based on other reviews but I had a terrible experience. I booked the hotel through priceline for 2 nights for $260, which I think is quite expensive for the quality of the service and rooms. The place is more so like a motel than a hotel. My room smelled strongly of cigarette smoke, even though there is a sign that says there's no smoking allowed in the hotel. I asked the receptionist about this and if he could switch my room and he said "oh I'm sorry I forgot to tell you. The floor that your room is on is the smoking-allowed floor. I don't think it'll be too bad though. The only rooms we have available on non-smoking rooms would cost $140 for an upgrade, which I don't think you'll need." I ended up just turning the air on and opening the windows to drown the smell out. This wasn't too big of a deal but I wish they stated somewhere on their site that you had to request a non-smoking floor, because the smell was SO unpleasant. My biggest complaint though was the next morning at 8AM when a stranger opened the door to my room. They were able to do so because the hotel had checked them into my room, and they forgot that I booked the room for 2 nights. I was very confused and frightened. I went to the front desk and complained about the situation but all they did was repeatedly say it was a mistake. I wasn't offered any compensation or refund. I had already paid the full cost for 2 nights upfront when I checked in so I couldn't even book another place. It is the cheapest place in Flushing but honestly, my advice is to just book a nicer hotel for $100 more. I'm definitely not going back and no one else should have to suffer through an experience like this."

"This hotel provides you with all the basic needs. It is clean, it has heating and AC, clean bathroom, a closet, bed with clean sheets, etc. WiFi though, is terrible. Customer service isn't the best either. The front desk people aren't helpful and not friendly by any means. But given the price, and since I can speak Mandarin and Cantonese and I was capable of maneuvering and negotiating with them."