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Best Western Premier Empire State Hotel
16 East 30th Street, Manhattan, New York, United States
About the Best Western Premier Empire State Hotel
The Best Western Premier Empire State Hotel is a luxurious lodging option located in the heart of New York City. Situated at 16 East 30th Street, this hotel offers a prime location near the iconic Empire State Building. The hotel boasts modern amenities, stylish decor, and top-notch service to ensure a comfortable stay for guests. With its convenient location and upscale accommodations, the Best Western Premier Empire State Hotel is the perfect choice for travelers looking to experience the best of the Big Apple.
Photos of Best Western Premier Empire State Hotel
16 E 30th St, New York, NY 10016, United States
Reviews of Best Western Premier Empire State Hotel
"I seriously can't stress this enough – steer clear of that hotel like it's contagious. My stay? A complete nightmare. Picture this: walls so thin, you're practically roomies with next-door karaoke enthusiasts who think every night is karaoke night. And the whole cleaning situation? More like they casually swap out towels and sheets, but don't expect actual cleanliness. Now, here's a ridiculous incident for you: when my friend turned the sheets into a cough syrup masterpiece, you'd think they'd clean it up or replace them, right? Nope. The housekeeper's grand idea was to chuck my bags into the abyss, complete with precious gift cards. So, thinking the staff might offer some comfort or understanding? Nope, not a chance. Instead, I got a dose of rudeness and disrespect that felt straight out of a poorly written comedy. And despite losing some serious cash thanks to my bags being treated like unwanted baggage, there wasn't any compensation in sight. In a nutshell, save yourself the headache and find a different spot. Between the paper-thin walls, half-hearted cleaning routine, and a staff that redefine unprofessionalism, this place is a disaster when it comes to hospitality. Your peace of mind deserves better."
"My room on the 16th floor is well-designed and clean, and it has a great view. I had everything I needed for the trip. The room is quiet! The king bed was very comfortable to sleep on. The bathroom is spacious. However, the walk-in shower area is a bit narrow, and the shower curtain didn’t completely prevent water splashing outside. The staff at the front desk was very friendly and professional. Overall, this hotel offers a nice stay and great value! I recommend."
"Very good for solo travellers, as rooms are compact travellers with heavy baggage may suffer for space, staff is fantastic, location is nice. Very clean and nicely maintained. Front desk lady Khawla and Guy Mohammad was very kind and generous. Overall it's value for money stay. Note. there is no eatery, just a coffee shop."
"*Updating my review on December 12, 2023. Thank you to the manager Jay for reaching out directly and taking the time to walk through the problem we experienced and why much couldn't be done. It would've been helpful to have the insight up front instead of the responses we received which just frustrated us. We did reach a solution if/when we book his hotel again which is very likely since our stay was pleasant. Thank you for taking the time, Jay! I really wanted to give this a 5-star rating but ran into an issue that failed to get resolved and unfortunately, customer service is extremely important to me. Over 24 hours prior to arrival, I noticed on Best Western’s website that the room rate was $200 cheaper per night than when we booked. I called the hotel first in which they replied they could not do anything so I decided to call customer care at corporate in which they had me file a claim form and told me someone would be in contact with me. Fast forward not even 24 hours and they told me that they don’t honor lower rates from THEIR OWN website and because it was less than 48 hours from check in, they couldn’t do anything but I could ask the hotel manager since they are responsible for raising/lowering the rates at their specific location. Funny enough the manager was never present at our hotel to speak to and they were not willing to work with us at all. Aside from that, the hotel was very clean and the room was spacious for NYC. It was a little loud at night but that is expected for a city. The location was within walking distance to just about everything in mid-Manhattan and public transit was easily available. They were kind enough to hold our luggage for a very responsible/small fee ($1 per bag) until we were departing the city so that was nice too."
"The Best Western Premier Empire State Hotel is a good value for my money. New York hotels are expensive but this was reasonably priced and very well run. I had Halloween party to attend several blocks away so it was ideally located. Small but very nice lobby and lounge. Immaculate and welcoming. The staff is very professional and amiable. I have stayed there before. This was my second stay. Very conveniently located. For me a good deal and very nice stay. The only thing missing was a usual mirror for makeup with both regular and magnifying side. So bring one with you."
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