Utica National Insurance Group 130 John Muir Drive, Buffalo, NY 14228

"Terrible customer service. Adjuster NEVER answered my calls & on 12/20/23 NICOLE PENA had the nerve to curse me out when the customer service rep prior to her transferred me to her just to confirm information that was ALREADY GIVEN!"

"Don’t ever go here we got scammed"

"Took them 3 months to deem my vehicle totaled, took them longer to pay my truck off, they will drop you if you are two days late on a payment, they will make you go mad! If it sounds too good to be true, then IT IS! I couldn’t give a negative star, or else I would! They cost me money to get my vehicle I can’t even drive out of pocket money, they did not pay off my previous vehicle in a timely fashion, I would never suggest this company EVER!"

"Utica National insurance Group is wonderful. They are always kind, courteous, respectful when calling with concerns, questions about any policy changes and claims. I recommend Utica National Ins. Group. Very easy to work with. Home & Auto insurance."

"I was insured with Allstate for 30+ years and was very afraid to change. My agent advised that I could cut the cost of my auto insurance almost in half if I switched to Utica National. I was leary to switch as it seemed to good to be true, and I was unfamiliar with Utica, but I did. For the first time in over 20 years I had to file a claim and Utica National contacted me quickly and the claim is already paid, to my satifation , in less than a week. Best decision I ever made... I paid about half of my previous premium and I couldn't be happier with the customer service. Thank you for saving me money and making the claim process as pleasant as possible. I will definitely recommend Utica National to anyone that will listen."