Leslie's 56 East Main Street, Village of the Branch, NY 11787

"The Best Leslie’s on the Island. The manager Aneesa is so knowledgeable and customer oriented. I’ve seen how she helps the customers find the parts they need and will always give her best recommendations on how to balance your pool as well. The one stop store for all of your pool needs.I was hesitant seeing previous negative reviews but they must clearly be from before Aneesa became Manager. Such a great experience whenever I come here."

"6/22/22 - Leslies can't even get the simple things right. I called Leslies in Smithtown to see if they had a replacement air relief valve (CCX1000V) for a Hayward filter. It took 15 seconds to be told by the clerk that 2 are in stock and the price was about $16. I drove right there, was then told by the same clerk that none were in stock because "the computer was slow to show the inventory". I told the clerk, in words/terms I can't write here, that he could have just put me on hold for a minute if the computer was slow. I asked the clerk, after arriving, how can he be trusted, as he offered, to check stock at another store? A poor craftsman blames his tools and uses stupid excuses. GOOD RIDDANCE. I won't be back."

"Made my last purchase at Leslie’s today. Not sure which service is worse the customer service individual in the store that was very rude and offered no help whatsoever or the online service which is where the order originated. This type of service at this moment in time is unacceptable. There are plenty of pool supply places who appreciate their customers and provide courteous service. If that means traveling a little further it will be well worth the trip"

"Leslie's Pool Repair Company Recommendation | BUYER BEWARE! For those thinking of choosing Total Pool Care, for their pool repair/installation, I strongly encourage them to think again. Not only is the owner unprofessional with his ability to show receipts of items purchased or hours worked on a job, he is also uncommunicative, does not give start/end dates to a job, shops the job with subcontractors AFTER signing a contract with him, and constantly looks for opportunities to squeeze more money from clients every chance he gets. We had a horrendous experience with him with the replacement of our pool liner in November 2022. Not only did he keep uping his quote for the work to be done, he also continually added more items on the contract that did not need to be fixed in the scope of a liner change. Now this all wouldn't have been an issue typically, except for the fact that he took 80% of our initial quote upfront. Can you say entrapment? When we ceased work with him (before starting the liner change on our pool, mind you), he did not pay workers that worked on our property for the day AND refused to issue a refund of the funds not yet spent that he took from our deposit. All of this, and the fact that we found out that his Total Pool Care company license had expired in August 2021 from the Suffolk County Department of Consumer Affairs, makes this company an absolute embarrassment. Leslie's Pool Care of Smithtown, NY, will receive a letter informing them of the individuals they recommend so that this does not happen again to another unsuspecting family."

"I stopped at Leslie's to have my pool water analyzed. I was helped by Aneesa and she was very friendly. I used to go to Chemex but i will start going to Leslie's. The products are overpriced like all other pool stores (versus going to Walmart or Lowes) but the customer service at Leslie's was much better that any other pool store I've tries."