Staples

"Grace and her team at the Penfield Staples go above and beyond. We had a complicated return and she gave the time and care to help me to her fullest capability. Not only that, whenever I have question about a product she is knowledgable and helps me get what I need. So grateful and thankful for Grace the manager, the team and the store."

"I normally patronize this location, however the service is slacking. Went in today to purchase a printer for my home office,after waiting so long for assistance, decided to make my purchase elsewhere."

"The photo/copy Sean was amazing he called me twice to make sure my dad’s memorial cards were perfect. Extra attentive and I am very grateful for that."

"I went to Staples this afternoon to purchase some supplies for my business. I only purchased 2 items, exactly the same, which were discounted on the price tag by almost half. I had my business partner present with me and attempted to pay for both items on 1 card, where I encountered an issue when attempting to leave. The cashier, Diane, proceeds to inform me that I only purchased 1 item (at full price hence why I didn’t question the amount) and the other item still needs to be paid for. I then told her about the discount and that there must be a simple misunderstanding. Diane goes on to make us feel like we are the problem and quite honestly a burden to deal with. Constant remarks were made and more than the average huffing and puffing. I understand mistakes happen, but maybe taking the time to show some patience and working towards a positive outcome is the difference between a happy customer and an upset one."

"Went in to buy a chair for my son's desk and the staff there were extremely helpful. Not only did they work with me to identify my need, but they also took time to show me several different options in varying price ranges. The chair was delivered to the register so that I could finish the rest of my shopping, and the young lady cashiering was very courteous and friendly. Great experience, and I'll be back again soon. My only complaint was the limited selection of power supplies and extension cords in white, but I also realize that's just a product of supply/demand."