Buffalo Plumbing Showroom 600 Bailey Avenue, Buffalo, NY 14206

"Might be an okay place to order new plumbing, but I would warn against ever purchasing any of their display merchandise (more on that later). They have a nice selection of top-end merchandise. I wanted top-end merch so that it would last. Alas, the kitchen faucet I purchased broke in under 6 months. Apparently, top end faucets have more brass parts, but still not ALL brass parts--so the plastic interior part in my faucet broke. Even if the faucet is guaranteed, the cost of a plumber for replacement is astronomical. Interestingly, the less expensive faucets I got from Lowe's are still fine. As far as the display models are concerned, I purchased a display faucet that did not have the supply lines. Apparently, on this particular faucet the supply lines are pre-attached and you cannot just go and order replacements, though they did grab some supply lines off a different display faucet (pity the customer who eventually buys that one) to give me, though those did not work (two times I am paying for a plumber so far on this faucet). When I brought the faucet back, they were not interested in refunding my money since the display items are clearly labeled "nonrefundable." I thought that since they had taken off integral parts of the faucet without giving any notice of that (they said I should have not purchased if I didn't know the details of the product--such as what should come with it). After I was extremely vocal about my opinion on how I felt they were really not forthcoming, they did offer me another display faucet I could maybe use for my mother's bathroom remodel (but now I am feeling uncomfortable suggesting my mother use it as I don't want her to have to pay extra time on a plumber for an item that does not work). Anyway, this left a bad feeling for me on how they might handle customer problems down the road, especially since I purchased multiple faucets, a kitchen sink and a toilet from them in the preceding three months. Otherwise, when it comes to shopping, they were very willing to help me look around the showroom (though it takes many minutes to get a price on any item--they have to look up every price as they are not posted on the items). The first time I was there, the sales rep was very accommodating and said they would send a printout with what I was interested in and the prices, but the sales person misfiled or something and it took weeks for them to email me the info. Some things they have in stock, but for the most part, plan on having your item take at least a couple weeks to ship in. Anyway, feeling uneasy about how they might stand behind their products, I ended up purchasing the items I still needed: a Brondell bidet and a Kohler toilet, directly from the manufacturers and that worked out just fine."

"I drove all the way over here after looking at the Google reviews and from the outside looking in the showroom looks very lovely, and like they definitely could help me figure out what I want for my bathroom, however it appears that they are semi-closed. The sign on the outside of the door says that you have to make an appointment during business hours. I don't know, I drove all the way out here and I'd rather disappointed. Don't let yourself make the same mistake that I did. I probably won't be driving all the way back out here again."

"Very good selection of plumbing fixtures and exceptional service. Marcia helped my wife and I get just the right fixtures for our bathroom and kitchen (long story). I would recommend Buffalo Plumbing Showroom to anyone re-doing their bathroom or kitchen. Way better quality and service than Home Depot."

"I've visited Buffalo Plumbing Showroom multiple times with clients and for myself. Whether I scheduled an appointment beforehand or just shown up, the consultants are very attentive, friendly and extremely knowledgeable on all things plumbing. I always receive the attention and education necessary for the appointment. My office has a faucet and sink purchased from Buffalo Plumbing Showroom and the products are fantastic. Quality products and great consultants is why I will continue to keep my business with Buffalo Plumbing Showroom!"

"I went there to order a shower head. The service was divine and the representative showed me all my options. She was very thorough and attentive. She also let me know when the order was placed and kept me updated throughout. I am so very happy with this purchase and I would recommend the showroom to anyone!"