Empire Bath & Kitchen, Inc. 9225 River Road, Marcy, NY 13403

"Our cabinets are beautiful and the customer service at Empire is excellent! We highly recommend Empire! Thank you!"

"Empire Bath and Kitchen are true professionals. They provide an amazing service to their customers. Contact them if you are looking for bathroom or kitchen upgrades. My company installs for them often and the products are high quality and modern."

"The staff here are very friendly. It was very simple to get what we wanted. Unfortunately, they do not install anything they sell. You have to get your own contractor for any install. Being from out of town and just moving here made that a big problem. Fortunately another employee heard our issue and gave us a couple business cards of contractors customers have used to install their products. After calling both contractors we were able to get someone to do the install in the time we needed. Whew! Ordering the product was very easy. I would recommend this store for kitchens and baths. Just be aware you will need to find your own contractor."

"Absolutely terrible service! On March 22 my husband and I stopped in looking for ideas for a bathroom remodel liked what we saw in the showroom spoke with the sales lady left her with measurements for her to work on a design for us and made an appointment to return and see our options. When we showed up for our appointment she had nothing ready for us. She whipped something up quickly while we looked around the showroom and picked out what we liked. We were there for over three hours finalizing the design and picking all the materials we needed for a full bathroom remodel. She took my phone number my email and was going to email me the final plans and estimate “ in a few days”. After not hearing from her for over a week I called, another woman took a message and they would “get back to me”. Never heard from them again. Since being the only costumers in the store both times we were there I find it amazing that they could afford to loose thousands of dollars in business. We went to JK Lumber they actually came up with a more efficient design for our bathroom and their service was outstanding!"

"On March 3, 2018 my spouse and I visited Empire's showroom. We are building a house and needed to pick out cabinets, counter tops for the kitchen, plus the vanities and accessories for the bathrooms. We found everything we liked (which hadn't happened at other places we visited.) We left there happy to finally have had a lot of decisions finalized, or so we thought. I left Cindy with a drawing of our kitchen. The drawing was missing a few measurements which I emailed to Cindy a few days after our visit. Cindy emailed me back about a week later, saying she had received our measurements and would get us an estimate soon. Today is May 22. We have emailed and called Empire. I have received only that one email and no phone calls have been returned. I can only imagine if we ordered from them that it would take an eternity for our items to come in."