Family Health NP Immediate Care

"Have had to use this immediate care a couple times for our kid. Each time there have been billing issues. Everyone in the office claims that they are not in charge of billing, and pass the buck. Always corporates (Rockland Urgent Care) fault. It got so bad, and unresolved, had to file disputes with credit card (Citi) and they said they have had numerous issues with this merchant and immediately resolved my dispute when told the incorrect amount was billed. Would recommend going elsewhere, or triple checking billing/insurance submitted amount. Either run by incompetent people or running some sort of scam...it's unfortunate as the medical staff are helpful, but the back office is horrible."

"They're awesome there very fast and do an awesome job.. very compassionate as well.."

"Very impressed. From the time you enter the office, you have a good feeling. The front desk staff were welcoming and kind, and the waiting room quiet and calm. The nurses I saw were incredibly empathetic, thorough and reassuring, and they listened to me. My medical issue was dealt with professionally. I would recommend this place to others."

"Great experience. Granted they weren't busy when we arrived but we were seen in just a few minutes. All the staff were pleasant and professional. The NP we saw (Patti) was very thorough in determining her diagnosis and addressed all our questions. Highly recommend."

"I brought my stepfather in for an assessment after he hit his head during a fall. The staff ended up referring us to the ER, but they were very compassionate toward him and answered all of our questions regarding next steps. Glad to report that a CT scan confirmed only minor injuries. As I indicated, the staff was wonderful and if there were more than 5 stars with which to rate them, I would have done so. We have been to other urgent care centers that were not as good as this one. I am so glad we have this facility in Ontario; it is very close and the service we received was exceptional. Thank you to everyone!"