Concepts In Wood of CNY Inc.

"Please learn from our mistake and our financial loss. We strongly suggest that if you use Concepts in Wood, you have a formal legal contract in hand, reviewed by your attorney, and including full reimbursement if terms of the contract are not met. Even the receptionist said to us, "If we treated all of our customers this way, we would be out of business." Owner claims there "were many months of back and forth meetings" - false, we were ready to go, but after months of not showing up, and calling to find out what the delay was, they would say they needed to come out and re-measure. Owner claims that our funds were reimbursed. They were partially reimbursed. Of a $10K deposit, we were refunded 9K. A full refund based on their inability / unwillingness to do the work in a timely manner was not forthcoming. I am still owed $1,000."

"They did a good job matching existing cabinets to finish design layout of kitchen."

"This is the place to use for any custom woodwork. David is punctual and professional. Awesome work all around."

"I had Concepts In Wood make maple butcher block countertops for my kitchen and I absolutely love them! I was originally going to go with quartz but I’m so glad I didn’t. The cost was a 1/4 of what it would have been with quartz and they have the best pricing that I could find in CNY. The craftsmanship that went into these is amazing and they did such a good job. I picked them up and installed them myself and they fit perfectly with no adjustments needed! I finished them with OSMO Top oil, recommended by one of the guys. They were a pleasure to work with and did the work in a timely fashion. I would highly recommend them to anyone."

"David and the team make beautiful custom cabinets, I enjoyed working with them. Massive wood-shop, small showroom so you know your money goes towards the craftsmanship not some fancy showroom."