Hard Rock Hotel New York

"I’ve stayed here twice now and love the rooms and the overall vibe of the hotel, but we have had very poor experiences with the staff. Very rude valet/bell hops. Felt extremely unwelcome. Also was told we had a $20 credit to use on room service or at the rooftop bar and was never made aware that that’s unavailable to use the last day of your stay. Ordered the $25 continental breakfast up to our room our last day and on my receipt i paid $43. Unsure of how that happened. The small fridge in the room wasn’t cold at all. The beds were pretty comfortable and the shower was nice, just not a lot of water pressure which is pretty normal for a lot of hotels. But overall definitely won’t be returning."

"Overall I really liked staying at this hotel. The rooms were super pretty and the staff were always friendly. Water bottles were re stocked daily and i loved the color scheme and the lobby. The only thing I didn’t like was that at times it felt the staff didn’t disclose fees or wasn’t upfront about certain costs. Felt iffy about that, but everything else about the stay was perfect and we’d definitely return."

"Very good - loved the music theme. Location is excellent to visit main midtown attractions (the rooftop has a view of Times Square). Rooms are nice, not super big but decent size by nyc standards. We thought there could be more musical touches e.g. music speakers. Thanks to our bellman Jonathan who was very kind and helpful, helping us store our luggage and arranging travel to the airport, with even some complimentary water bottles for the journey!!!"

"If you want to be in the heart of Times Square this hotel is the best for it. Super close to everything around us which was my favorite thing about it (to walk) Rooms were OK. Definitely look a lot nicer in pictures. I wasn’t impressed with the cleanliness at all .. i could tell the bathroom counter was never wiped it still has tooth brush stains and we stayed for 6 nights. Nothing was wiped down not even toilets were cleaned. You hear everything going on in the hallways as well. People talking, doors closing.. there’s no sound proofing. Staff at the front desk and bell desk were very friendly. Elevators take forever to catch as well. The 2 bars the hotel have are pretty cool as well. Overall i wouldn’t recommend this place."

"Considering that we pay "resort" fees at hotels in NYC, you might as well stay somewhere that has more to offer than just a cool bar and decent room. Being a lover of music and museums, the Hard Rock Hotel NY was the perfect stay for me. Where else can you go and see memorable outfits from your favorite artists and other memorabilia. The Hard Rock also has a nice bar/restaurant on the roof that had amazing views."