Williamsburg Family Health Center - The Brooklyn Hospital Center

"I have never been so uncomfortable in a doctor's office. The receptionist (a much older gentleman) was making remarks about my appearance and being flirtatious and refusing to hand over paperwork so I would stay longer. I felt very violated that this person who now has all my most personal information was making passes at me. I left the office and just started sobbing because I needed to get help for my foot and I got nothing but anxiety. this appointment took 3.5 hours 2.5 to get in the room. 30 in the room and about 30 to get my paperwork so I could go"

"This receptionist is horrible ! It took her over 25 minutes just to register me, there was absolutely no privacy , she looked into all kind of unnecessary information just to register me when I had a referral that clearly stated all of my undated information. Her monotone was terrible when I corrected her of the mis spelling of my last name which held everything up! In an extremely small waiting rooms she had you repeat the most intimate information ! Then when trying to correct her she calls her physicians and telling them in appropriate things like “she has an attitude “ just because I expressed how there’s no privacy and her monotone is horrible I’m in pain just looking for help and she made me feel like an insubordinate 5 year old. Then discussed my information loudly with her colleagues for the entire waiting room to hear her name is Leah!!!!"

"15 min wait time at most always with Dr. Oksana Levieva. She has been my doctor for over a year and I think she sets the bar high for doctors world-wide with her expertise, intelligence, and quick successful diagnosis time after time. I been to her with different concerns that together made me feel physically 20+ years older. I now feel 15 years younger. She is a new doctor to this facility with an incredible super quick wait time although I would be happy waiting 3hrs for a good doctor like her. I dont understand why we expect doctors to speed through helping patients. They are not a fast food service."

"Would give zero stars if I could. This place is a public health hazard. When I walked in to the initial greeting area, neither receptionist was wearing a mask - completely unacceptable in the midst of a pandemic. Additionally, the woman at the front desk was severely lacking in manners. She continued to answer phone calls and carry on conversations while I was trying to check in, even when the other receptionist told her to say that she had a patient waiting. During this time, I also noted several patients walking in without masks. When I went to the appointments room, yet another receptionist in that room was not wearing a mask. Additionally, when I addressed the lack of masks with the practitioner I was scheduled to see (Wang), she had no initial response. When I pressed further, stressing that it was a problem, she only offered a weak "sorry" and said that she agreed with me that all staff members should be wearing masks. No attempt to say that the center would address the issue. Incredibly irresponsible and unprofessional place. Will not return and would not recommend to anyone."

"Back in the days there was a different Site Manager by the name of Minerva Hernandez and things ran like a clinic should be with compassion and professional staff. Before she even came here this clinic was very low with patients. Then Ms. Hernandez started out reach program to go out to the streets and reach out to the people to come by and try the new clinic. Attendance went up by a lot. Nowadays this places seems to loss more patient's everyday. Doctors and staff seems to not show like they care, it's like they don't want to work."