NewYork-Presbyterian Medical Group Westchester - OB/GYN - Scarsdale 688 White Plains Road, Eastchester, NY 10709

"This is part one of the review: I had a scheduled appointment on 1/12/23, to see my gastroenterologist, Dr. Tsai. My husband and I arrived at 12:20 pm for my 12:40 pm appointment. I walked up to the front desk and went to the first window that's located on the left side of the office and attempted to check for my appointment, when I gave my name to the white female with long dark brown hair at the very first window, she asked me if I had a referral, and I told her I didn't have a referral, didn't know that I needed one, she then asked me with a nasty tone, when was the last time you saw Dr. Tsai, I responded that I her saw back in 2021 when she was her office in Eastchester. This white female proceeded to scold me by telling, me that it is my responsibility to know that referrals only last 6 months, and also my responsibility to obtain the referrals. I told this nasty white female employee that I wasn't notified that I needed a referral when I saw my PCP in Nov 2022, or when I made the appointment on the Connect Patient Portal. I wasn't notified by anyone in Dr. Tsai's office, that I needed a referral. I asked her if she could please call my PCP office to request for a referral, she stated to me very nastily, "No because I have to answer the phone, and that's not my job." I told her I shouldn't be penalized for not having a referral when I wasn't aware that I needed one, she ignored what I said, and at that point I decided to call my PCP office to have the referral sent over. While I was outside in the corridor attempting to contact my PCP for the referral which took me over 20 minutes to find someone that knew what they were talking about, my husband went back inside the office to see if he could assist me with this issue. My husband went back into the office and attempted to speak to the same white female that I spoke to regarding my referral. My husband asked the same woman, " What seems to be the problem with my wife, why can't see Dr. Tsai, she responded because she needs a referral. My husband responded, she's not a new patient to Dr. Tsai, she's seen her before, and she responded that is the procedure, so my husband asked her why can't you call up her PCP Dr. Dow to get the referral? She responded, "Well I can't", and my husband said " What do you mean you can't, you're not doing anything. She then got up from her desk and proceeded to walk to the back of the office to speak to other women, she then came back with a short woman with her pulled back in a ponytail, and she asked what seems to be the problem? My husband responded this woman doesn't want to help my wife with getting a referral, being very nasty to her. The short woman said, " You have to forgive her she doesn't feel well", my husband said " Well send her home, there are other women of all shapes and sizes that could do her job."

"The best!!"