Carpet Collection 6051 South Transit Road, Lockport, NY 14094

"I have used Carpet Collection a few times over the years. This spring I used them to carpet 4 rooms before selling my home. The new owners ended up using them for the other rooms to have everything match. I referred my next door neighbor to them as well. And they just put down luxury vinyl in my new home. I would highly recommend them to everyone. Big thanks to Ben and Ray!!"

"Recently contracted them to handle hard surface flooring and carpet in an entire house that I am remodeling. They made picking the right products easy, their install team was top notch and the place looks amazing with the new floors. They handled all the nuances like trimming the door, making sure the transitions were seamless and the molding looked right."

"Horrible ownership. Spend your money elsewhere! Worst carpet installation experience ever. I wouldn't recommend this company to my worst enemy. 3 carpet installers arrived at my door, when I opened it they had opened the storm door and were just inches from my face. They began the installation by attempting to tie my living room drapes in knots, at which time I stopped them and took my drapes down. They used my bathroom multiple times, leaving a mess and URINE ON MY BATHROOM FLOOR! Once the carpet was in place they proceeded to walk in and out of my home with their shoes on, all over the brand new carpet. They did not clean up the mess after installation, leaving behind loose staples, various nails and cut carpet debris all over my home. They stated they were done and were leaving,  When I asked them to clean up their mess they told me no, "That's all you." While cleaning up after this horrible installation team, I found 4 nails, sticking up in the middle of my upstairs hallway in the new carpet. These nails were not driven into the floor, rather they were left at carpet height, sticking up roughly 1 inch. This was an incredibly dangerous thing to find and done purposely and maliciously to injure my family. The owners of the store, Gary Case and his son, Ben, refused to give me any information on the 3 men they sent to my home. In fact, they didn't BELIEVE ME until I sent them pictures. They offered no compensation for any of these enormous problems. I have filed complaints with the New York State Department of Health and the Better Business Bureau."

"We had luxury vinyl plank flooring installed by Carpet Collection and it was a great experience! Our salesman Nick was helpful in suggesting a variety of options for us and Elliot, our expert installer, worked carefully to give us a beautiful new floor. I highly recommend Carpet Collection and will not hesitate to call on them for future flooring needs!"

"We needed some rugs cut and bound. Ben at carpet collection is amazing!! He went out of his way to help us! We could not be more grateful and pleased with the results! Thank you again ☺️"