Pottery Barn

"This review is for the store and customer service that resolved an issue we had. My wife and I went to this store to look at sofas, and the sales representative was very patient and helpful. We ordered two matching slope arm sofas in upholstery. The delivery was received on time, in about 5 weeks. However, one of the sofas had water stains on it. I spoke to customer service supervisor Arty, and he came up with the solution of re-upholstering the sofa. The sofa was taken back and re-upholstered and delivered back within a week and a half just in time for something we had planned. The sofas looked great. i recommend them."

"To be fair, I have picked up a with excellent customer care from two different entry workers. Then I ordered a final sale tree stand for 69.00; for safe product delivery, I had it sent to the store. The woman who got my order doesn't belong in retail. She stood there looking at me while I opened the package and never ask or tried to help. There was a photo frame I was interested for Christmas pic but I felt like I would go off if I looked this person in the eyes again. Her condescension was enraging. I thought I could buy on line. Unfortunately, it must have been clearance or a return because it wasn't on the site. And to make matters worse, you have to complaint to the store, to the location for which you have the issues. Sad to say, I am sure she was the manager and was bothered I interrupted the employee chat for MY delivered pick up."

"This is the WORST store! They do not care about their customers at all. I purchased some items online. It was shipped to Pottery Barn and not Pottery Barn teen. Followed up to see where it was. No one knew where these items were until I called once my order was credited back to my card. I purchased these items on Black Friday when they were on sale. When I purchased them on black friday, they were $100 less. I was buying them as a gift and was happy to see I caught a sales price. Fast forward I finally get to the store to pick them up and pay again, since they canceled my order with NO notice at all. I go to pay and they are charging me FULL price (even though they are still on sale online)! She says, oh sorry there is nothing I can do, but you have a $10 reward on your account. Wow - thanks! I will never purchase anything from PB or PBT again. There are too many other retailers out there with way better customer service. You should valve your customers! If you read your google reviews and most social media posts, you could see that your service is not great."

"Purchased the Folsom grand coffee table. 1750 dollars for it shipped. Random akward blotches and weird indents. I contacted to ask if this was normal was told to email pictures never got an answer. Today my son was playing with a random screw. Look under the table and what a surprise it’s the screw from the table holding it together. We never even touched the thing. Also it’s pretty much hallow. I purchased items recently from Amazon and IKEA with similar patterns for a 1/10th of the price and they are solid items. No one had the size of a similar coffee table. I regret this every day. Waste of 1750 dollars."

"I have never had a worse experience of a store in my life than Pottern Barn. I ordered a coffee table in July of 2022 for $1300. I was informed in December the order was cancelled due to a clerical error on their part. I re-ordered the table and I am now being told I have to wait until August 2023 for the table to be shipped to me. Over a full year all because of an error on their part. Their customer service is horrible. Horrible horrible horrible. No one can help you and no one is willing to put you through to a supervisor. This is the first negative review I’ve ever posted on any restaurant/company/store. I wish I could’ve put negative stars I really do. I will never shop pottery barn ever again. I will encourage people to stay away from them. I can’t believe the nightmare this experience has been and how they just do not care about trying to make things right."