CVS

"I have been a customer for the pharmacy at this location for a number of years. The workers are disrespectful, unprofessional and obnoxious. They repeatedly violate my HIPPA rights. I’ve asked that my personal information not be discussed loudly for all to hear. However it is a continual violation. At one point I had my physician send my prescription to a Walgreens however the next month when I tried to get my refill at the Walgreens they told me the CVS Somehow interceded and had my prescriptions transferred back to them. For a short while they improved but as of lately there is more of the nasty, disrespectful behavior. They want your business but lack customer service. I have a heart condition and should not have to be stressed out each time I go to fill my medication. The supervisor whom I was told is named Darsh is a disgusting obnoxious banshee of a person that curses while she insults and jeers customers from behind the counter. Their incompetence consistently delays me from getting my medication which can cause me to end up in the hospital or can be life threatening. I’ve had more negative experiences with this particular establishment than I have ever had in my entire life anywhere . This should never be. A trip to the pharmacy shouldn’t be this stressful. This CVS can actually cause me a heart attack or stroke by delaying my medication as well as dealing with the stress and incompetence. I am definitely taking my business elsewhere. I must say that if I am lucky to run into them Mellisa and Anthony are kind, helpful and polite. After reading the other comments I believe this is more then a forum for venting it is a cry that their actions are affecting our health in an adverse way!!!"

"I am unfortunately consistently disappointed in the service of the pharmacy dept. The lines inside and outside at the drive up are extremely slow. My Unithroid 25mg has been on order for close to 2 weeks. I was told on Saturday that it would be back in stock today on Tuesday late afternoon. When arriving at 5:30, standing online for 30 minutes I was told that it is still on order. I asked for it to be filled at another CVS and was told no CVS had stock. The pharmacist located 26 pulls in the Elmont supply and was willing to give me a partial refill but I would have to wait another 15 minutes to have it refilled. I agreed to the partial refill and am still waiting 20 minutes. Disappointing"

"The female cashier with dreads may very well be the least helpful person I’ve ever encountered. I was purchasing lotion and of course I had to request help since this inexpensive, everyday-product is locked away. The female with dreads refused to let me physically handle the product and walked off telling me that the product would be waiting for me at the front of the store... I also needed to pick up items from the pharmacy, and would have simply paid for the lotion at the rear pharmacy register. This makes no sense to have to swipe my card twice given that I simply could've have paid for this item when picking up other items from the pharmacy. Blatant racial profiling. This place needs a complete staff overhaul."

"Service in the pharmacy department drive-thru was unsatisfactory. They do not open at the hours they have posted. The posted hours state they open at 8:00am; however I waited outside for ten minutes online before deciding to come inside to pick up my prescription. While on line I saw the young lady actually open the drive-thru window for customers at 8:13am. Employees can be seen playing around behind the counter even though a long line of customers is waiting to be served. This CVS pharmacy used to offer exemplary service. A change in employees is noted and perhaps responsible for the decline in customer service."

"This review is due in part by the pharmacy. I am writing this review to express my frustration with the CVS Pharmacy on Dutch Broadway. I have been a customer of this pharmacy for many years, but I have recently had several negative experiences. The most frustrating issue is that the pharmacy never seems to have my prescriptions in stock. I have called ahead to make sure that my prescriptions are ready, only to arrive at the pharmacy and be told that I have to wait for them to be filled. This has happened on multiple occasions, and it is very inconvenient. On my most recent visit, I had to wait over 15 minutes on the line to speak to the pharmacist. Once I finally got to speak with someone, the pharmacist, Melissa, seemed to have an attitude. She was rude and dismissive when I asked her about my prescription. I am very disappointed with the service I have received at this CVS Pharmacy. I do not recommend this location to anyone. Here are some specific suggestions for improvement: Keep prescriptions in stock. This is the most important thing that the pharmacy can do to improve its service. Customers should not have to wait for their prescriptions to be filled, especially if they have called ahead to make sure that they are ready. Reduce wait times. The pharmacy should take steps to reduce wait times, such as hiring more staff or implementing a more efficient system for filling prescriptions. Improve customer service. Pharmacists and other pharmacy staff should be courteous and professional to customers. They should also be willing to answer questions and provide assistance. Reduce side conversations. Pharmacists and other pharmacy staff should avoid having side conversations with each other while customers are waiting to be served. I hope that CVS Pharmacy will take these suggestions into consideration and make improvements to the Dutch Broadway location."