Duane Reade

"The customer service has greatly improved in the past year (2022-23). There was one woman who was not friendly or helpful, nor too smart. She's gone. Now I find them very responsive, friendly and helpful. And the pharmacy is open every day, unlike many other Duane Reades or Walgreens. Highly recommend this particular Duane Reade corner E 56 & Third, NYC."

"Store has a machine now for returning btls and cans. Store typically has a long line. Passport photo taking was slow but clerk is gaining experience."

"3 stars because they almost always have what I need and there are hella choices! Downside: almost everything is locked up so you have to wait for a staff member to come over & it can take as long as ten minutes! So be patient. The staff is nice & very helpful. I appreciate that."

"I ordered a medication for my patient thru phone which should be delivered in a day or two but we didn’t receive it. I went to the pharmacy personally to pickup/ follow up the medication. So I told the cashier in the pharmacy dept. about what happened and she spoke to the Asian lady pharmacist about it. The cashier told me it was delivered already to my patients building and it was signed by the receiver, I asked the name of the person who signed/received it. So I went back to my patient building to check it with the door man. It’s not delivered no note in the building log book about any delivery to my patient, I went back again to the Walgreens/pharmacy talk to same cashier and pharmacist that it wasn’t received or no delivery of any medication for my patient and no such name (who signed or received the medications) that work in the building. The pharmacist and the cashier keep insisting that it was delivered and they can’t do anything. They just told me to check the building camera/cctv.I insist maybe it’s delivered in the wrong address. Anyway I told my patient wife about it and she went to the pharmacy to check about it, they try to check again and find out it was delivered to the wrong address. It was easily solve because my patient wife is white and I’m brown and I just a hha. I feel sorry for the cashier and the Asian lady pharmacist who treated me. RACIST people! Hope the management will trained them better."

"Open 24/7 customer service is good. Its a very large Duane Reade and everything is on one floor. Lots of snacks and sandwiches available."