Meyer's RV of Syracuse

"Meyer's RV of Syracuse, NY - The sales person Stacie Wells was very helpful with me on making a decision on buying a new 5th Wheel camper from Grand Designs!"

"My wife, son and I went to the RV show at the NYS fairground a few weeks back to browse campers. We had no intention to buy that day but towards the end of the show we found the exact camper we were looking for. I am so happy that the salesperson Donna was around to go over the camper and numbers with us. I was a little uncomfortable because I’ve worked for dealerships before and have heard the moans and groans of people complaining of someone walking in 30 minutes before close. I didn’t want to be THAT person. Needless to say Donna and the finance manager made us all very comfortable and we didn’t feel rushed at all. They worked with us to get out of our current camper and into the new one. Kudos to them! Next was the delivery that happened this past Saturday, 10/7. Let me just say our dealings with Curtis were top notch. He went over everything with us, swapped over the rear camera and sway controller from our old camper to the new one without hesitation. This man deserves a raise! What a superb buying experience. Thank you to Donna, Curtis and Meyers for the world class service experience!"

"We will NEVER buy another camper again.... because we just bought THE camper! From the BEST place! Going into this process, my husband and I knew exactly what we wanted; we just needed the right people to get us there. Tim Baker was always available to answer any questions, he worked with those in the back (John I think), and made sure we got a fair trade-in as well as a good price for the new camper. If anyone asks me where to go when searching for a camper, my answer will absolutely be Meyers rv Syracuse! Thank you guys so much for all your help!!"

"Tim Baker was an absolute pleasure to work with. He took the time to find us the right camper and is very knowledgeable. He was very responsive and helpful every step of the way. The whole team has been wonderful. We got into our camper quickly and our tech went through and explained everything about our specific camper. Finance went smooth and it was overall a great experience."

"We purchased our first camper from Meyer’s of Syracuse on 4/9/2021. We purchased a brand new 2021 Prime Time Tracer 31BHD. Our sales associate, Troy Fisher was excellent! We had our 6 children with us and he was very patient, answered all of our questions, negotiated a great deal, even throwing in the hitch & sway bars. (Which is why I gave them 2 stars instead of 1) When we went to pick up our camper and do the walk through a couple weeks later, the mechanic doing the walk through noticed the fresh water tank read 2/3 full even though it was empty. The soonest they could get it in to be fixed was 6 weeks later. In the mean time, we were on our way to go camping, driving down 81 when the plastic undercover screws rusted out and started dragging (in our BRAND NEW camper…see picture). We had to pull over and ratchet strap it up enough to make it to Meyer’s. I called Meyer’s as soon as they opened. They were apologetic and allowed us to bring it right in. They told us it would be at least a couple hour wait as they already had two people ahead of us. We were now going to be arriving at our destination a lot later than planned & were going to have to sit in their waiting room with all of our kids. They were so gracious, had our camper fixed and we were out of there in an hour! During that trip we realized the screen in the door was ripping away at the seam. We also noticed our bunk room door hinge was broken. After we dumped our tanks, the fresh water (as we already knew) read 2/3, the grey tank read 2/3 full and the black tank read 2/3 full. I called Meyer’s to let them know we would like to have those things fixed when we brought it in for the appointment for the fresh water tank sensor. They gave us a bill for $400. We were able to get them to cover the grey tank fix and ended up paying $240. They said the black & grey tanks were “gummed up from wear & tear” and needed to be flushed. On a brand new camper only used a couple times?! They fixed & charged us for the screen, hinge & black water flush without first speaking with us. My husband checked the tanks before leaving Meyer’s and it still showed the fresh tank being 2/3 full. They had forgotten to put it on the work order and therefore never fixed it. Our appointment was at 9am and it was now after noon. They took 2 more hours to “fix” the sensor for the fresh water tank. The next day I checked the tanks & the grey water showed 1/3 full & the fresh water again read 2/3 full even though they were both empty & flushed. I tried calling the service department manager several times leaving messages on his voicemail as well as with a service member to relay to him. He never returned my calls until I called his boss. The service manager, Doug Horton (aka Smokey), was very rude when he finally returned my call. I explained that this was a brand new camper and that the tank sensors obviously were not working correctly. He refused to refund any of the $240. He tried blaming the black tank needing to be flushed after only a couple uses on us having a lot of children. We use happy camper in our black tank & our littles are the only ones to use the bathroom in the camper except at night. We also noticed the screws holding the bottom of the black piece on the front of the camper were pulled out. He offered for us to bring it back down (an hour drive and a lot of money in gas) and leave it for a couple days so they could fix everything (again) which we did. They said there was a bad ground wire connector in both the fresh and gray tanks. I should mention that we also purchased their extended warranty on this camper. We were very disappointed to purchase a brand new camper and have so many issues after only using it a couple times and then to have their service department not fix the issues the first time and charge us for what we believe were sensor/ground wire issues and should have been covered under warranty. Update 7/2- general manager, Mike Fleming called me, was very kind, apologetic & refunded us the $240. We changed our review to a 5 star."