Rite Aid 654 Colvin Avenue, Kenmore, NY 14217

"I specifically drive 15 minutes out of my way to avoid coming here. They don’t answer their phone and I get that they are busy. But the staff are extremely rude, especially Brian. He is mean for no reason, clearly hates his life and takes it out on unsuspecting people like myself. He was just horrible to for me no reason at all. Truly awful customer service. He should be fired for the way he just treated me."

"12/30/2023 @ 6:30pm, girlfriend and I went to stop and grab a few things, when we pulled up and a guy with glasses and a beard closes the and locks the doors as the sign and google the store closes at 10pm on Saturday, this isn't the first time this has happened"

"I used the drive thru yesterday to pick up a prescription. While waiting I was working on a puzzle on my phone. The person who came to the window asked me if I had rung the bell which I hadn't so told her that I hadn't. She the proceeded to scold me for not using the bell and with much attitude told me that is the only way people in the pharmacy will know anyone is there. If they want people to use the bell they should have a sign that says so. Also, because of a shoulder injury, I wouldn't be able to reach it if I wanted to. I shouldn't even have to reveal that btw. I am old enough to be that young woman's grandmother and do not appreciate being spoken to as if I am a disobedient child. CVS is right down the street and they can fill my prescription from now on. Reading the reviews this rude behavior from the people in the pharmacy has been going on for quite a while."

"Got my booster and shingle shot this evening at pharmacy. They were super busy, juggling phones and customers. The 3 employees in the pharmacy were very patient and kind to everyone they were helping and worked well as a team. It was nice to see the customers were kind and patient to the staff as well."

"When you call to speak to the people in the Pharmacy department it rings and rings sending you back to the main menu over and over and then when they do answer finally, they HANG UP. I understand they are busy but it is their job to make sure that someone is in the Pharmacy to answer calls regarding medications at all times when open, 1 time it was an emergency and I couldn't drive there due to neck surgery. Even if they have to answer and put you on hold they should answer not just completely ignore calls. The pharmacy tech even ADMITTED to me that they ignore the phones and do hang up on people on busy days after I drove up there when they didn't answer.. Very unprofessional. Tempted to find a new Pharmacy due to this because in case of emergencies I like to be able to get In contact with my Pharmacist which you can not do here unless you drive in. Smh"