Rite Aid,

391 Main Street, Huntington, NY 11743

"The guy who worked last night on New Years Eve was incredibly rude. The worst customer experience I have ever had."

"Had a very bad experience at this rite aid, which is unfortunate because my family and I have been coming to this pharmacy for years. I arrived at 2pm and waited for it to open after lunch break. After several minutes the bars were still closed despite the pharmacist being behind the counter and seeing the growing line behind me. After finally opening the bars, Asha insisted she could not process a coupon for me as it would take an hour, and that I should have told her beforehand I had a coupon. I asked how this would have been possible as the pharmacy was barred for the last 20 mins and she never gave me the opportunity to show her my coupon. She insisted I pay without the coupon as she said she had to tend to the other customers, even though I told her I had used coupons before with no issue or need for wait time. She said she did not want to go through the trouble of re-doing the order with the coupon. She then told me to check the box saying I had received counseling on my prescription even though she hadn't told me any information whatsoever. When I pointed this out, she made up information on the usage. Because I couldn't afford to wait another hour, I paid the higher price for my prescription and left as it was clear she did not care. Very disappointed in the lack of care and professionalism that was demonstrated by this pharmacist."

"Rite Aid obviously doesn't care what is happening to this pharmacy. So many reviews saying the same thing. So many times customers are yelling at the pharmacist and check out bc their scripts aren't there. Laura is a saint.. she is working so hard and is so kind but something is terribly wrong here. Why are there 6 people scheduled to get flu shots at 8:30pm? There needs to be more staff and an evaluation as to why things don't work here, phone isn't answered. I switched to a local pharmacy down the block and it's an amazing whole new world."

"Unfortunately we’ve had a similar experience to Caitlin’s review below. We cannot get in touch with people at the pharmacy, I’ve even called rite aids corporate who couldn’t get in touch with them, which led to us not having access to our sons necessary asthma medication. We are trying to have our prescriptions transferred to cvs since we are done with rite aid, and this rite aid is not sending over all the prescriptions despite multiple phone calls speaking to different staff members."

"I used to love this pharmacy, but not any more. Took me 2 phone calls, multiple rude comments from the staff, and 3 visits in person to pick up my prescription. Also took 3 days for my prescription to be filled and what was once an excellent text and app notification system is now abysmal. I also had absolutely no idea that they close from 1:30 to 2 PM for lunch. I returned at 1:40 PM and staff was behind counter literally yelling at me that they couldn’t help me. One staff member was about to help me and said “I’ll help you just this one time” as if I was a frequent offender and then her boss told her, “no” and came out to the register to yell at me. I almost missed a business trip flight out of JFK because of this. I was panicking. While I understand that it’s been a rough time with the pandemic, I did nothing to be treated this poorly. Really felt like the staff was taking their frustration out on me. I later on saw when I returned at 2 PM that there IS a sign on the counter indicating that the pharmacy is closed from 1:30 to 2 every day, but a giant yellow jug of hand sanitizer was obstructing it, so no one could see it. I mentioned this to the cashier but I don’t think she cared. Please do a better job communicating this to customers and either pay your staff more or find better people to work here. I used to enjoy going to this pharmacy due to its convenient location and the friendly staff. I will go elsewhere from now on."