Package Manager 5201 Kingston Pike, Knoxville, TN 37919

"First time in this store and I’ll be back. No lines and very friendly staff."

"This place is a joke. I called three times to have tracking info sent to me. Last two times no one returned my call. Today they had the audacity to call me and question me if AirPods were in my package because they lost them for another client. When I said no, the guy kept asking like he didn’t trust me. Clearly this place doesn’t have it together."

"The worst experience I have dealt with thus far when it comes to having a PO Box. I wish I had paid closer attention to previous reviews and steered clear of this business. Employees have lied about package delivery. They pass off blame on everyone else (USPS, UPS, FedEx, other employees) and do not take responsibility for their mistakes. If you are hoping to get a PO Box, sure you can get one, but good luck actually getting your mail or packages. On 3 separate occasions this business has either lost or sent back my packages due to the ineptitude of their own employees. When questioned they would follow the typical diatribe of deflecting, redirecting and shrugging their shoulders. When I asked to speak with the owner, I was given the run around and told to try stopping by at random times throughout the day. Never did they offer to take my number and have the owner call me (maybe that is too forward thinking). The only redeeming quality of this business are select few employees. Some of the staff are extraordinarily friendly and really do want to help, but with all the problems I have had and the inaction of taking care of the numerous problems I have encountered, I cannot in good faith recommend this business. Beware and go someplace else; I wish I had."

"POOR packing job. Items shipped loose on top of pallet. Very over priced... $250 to pack and load one pallet. Tacked on 10% to use my carrier."

"Packed an oil painting I won at auction very thoroughly and safely for a fair price. I was very impressed. I'd highly recommend them. They went above and beyond my expectations. I'm saying this as someone who has dealt with many shipping companies. Sometimes it's a big hassle but they made it easy."