Walgreens

"I have had good in-store experiences so far, but I was just on hold for over 20 minutes with ONE caller ahead of me the entire time. I figured something must be wrong with the phone system so I hung up and called back and then I had “more than 3” callers ahead of me. How are you going to take over 20 minutes on one call when you know you have a queue full?"

"This is the worst rite aid ever. It may have Walgreens on the sign but it never got the attitude adjustment. be prepared to wait and to be treated like trash. there is no drive-thru and your prescriptions will never be ready when they say they will."

"We recently switched to this Walgreens pharmacy over Wegmans because it is right down the street for us and very convenient. Our dog needs human medication for his epilepsy. We’ve had issues the past 3 times getting his prescription from here. It’s never on time, never ready when they say it is even when you get a text saying it is ready, and they don’t auto refill even though we signed up for that. We called yesterday to refill his prescription which ran out today (even though it should have been automatically refilled…) And the automated message said it would be ready this morning. Got a text saying it would be ready at 10am. Went in around 12, first issue was that they “couldn’t find me in the system” and were saying I needed to call my vet to have them fix the issue with the prescription. Finally they found me in their system under my phone number (why they couldn’t find it under me, my dogs name nor his birthday?) And they said it would be ready in 10mins. We left and will come back because we know it wouldn’t be ready in 10mins and couldn’t wait. Now my dog will go a day without his medication which is not good for him. I don’t understand why there is an issue every time we go. It’s the same prescription, same name, same everything but they act like it’s a huge hassle."

"Worst pharmacy EVER ! Unless you don't mind getting your refills days or as much as a week after you run out of your medications! Even if you have auto-refill ! Also I was lied to by a staff member could have been the manager not sure about the pharmacy being closed during normal store hours I was tolded that were updating there system when the truth was there wasn't enough staff to open the pharmacy ! I would not recommend this pharmacy to anyone even if you just needed a bandaid !!! NO STARS !"

"Called in my script two days ago and went to pick it up this morning at 9:30 and they said it would take 15 minutes to fill. OK, maybe it's because they just opened and need to catch up. I decided to use this time to run another errand and came back maybe 40 minutes later. My husband went in to grab it and they ask him to wait for it to be filled because they called for me previously and since I didn't come to the counter then, he needed to wait. WHAT?! Did they put it back? No apology, just attitude. I am switching to a different pharmacy (after 3 months here) because it's unfortunately not the first time my script was called in days ahead yet they asked me to wait when I picked it up. I was at a different Walgreens previously and I loved them, efficient and great customer service, but it's nowhere near my new home. This is my very first negative review so that should tell you something."