Walgreens 5206 West Genesee Street, Camillus, NY 13031

"Pharmacist comes in late when suppose to open at 10am. They are never stocked with Wegovy been waiting 2 months"

"The pharmacy staff at this Walgreens has always gone above and beyond. They frequently suggest cost saving measures that I never knew existed. They put the customer first."

"Been shopping at Walgreens for the better part of 20 years and have never encountered a nastier manager than the one at the Walgreens at 5206 Genesee Street in Camillus, New York. I was calling to see where my Covid test results were as I was told they would be emailed to me yesterday and I needed written results for my employer. What I got was the complete runaround by the pharmacist last night who assured me I would be receiving an email within an hour after I already waited 5 hours - and its now the next day and I still haven’t received my results in writing. When I called today to ask why, the manager (whose name I can’t mention because I know my review will be rejected) raised her voice to me, talked over me, and insinuated I didn’t know understand procedures when my entire role was to stick a swab up my nose and hand it back to them. Their website, their pharmacist, and the person at the window who accepted my test all told me that I would receive written results within two hours. They manager claimed that even though they do the results in store, they don’t send the email. Abbott laboratory sends the email and they have no control over how long it takes to be sent. If this is the case, Walgreens shouldn’t advertise on their website that rapid results are available by email within two hours because apparently they aren’t. They shouldn’t promise something they have no control over. The pharmacist gave me the results over the phone last night after saying my name out loud when I’m sure there were employees and customers within earshot, which violates HIPAA and my privacy. He should lose his pharmacist license for doing that. I’ve never had this problem with CVS. I have had several Covid tests from CVS and have always received an email within two hours - so I suggest you get your Covid test st CVS and not patronize this particular property in Camillus until this manager is let go or retrained as she was argumentative and blamed me, the patient. She clearly needs to be retrained on how to interact effectively with customers, especially those feeling ill. If this manager is the face of this Walgreens property, I surely won’t be the only complaint they receive about her reprehensible behavior. Walgreens needs to do better. You can’t throw a rock in the Syracuse region without hitting a Rite Aid, a CVS, a Walmart or a Wegmans pharmacy- so use your feet and shop where you are appreciated and treated cordially because the Walgreens in Camillus is not where that’s going to happen. I’ve also made a complaint to their corporate office."

"Went to go pick up a script, during normal pharmacy hours, and they were closed, due to circumstances beyond control. Maybe next time they could send a text alert saying they are closed, like one you get to pick up your script, before people drive over and leave angry. Felt sorry for the lone cashier. This used to be a great place to get scripts and vaccines, unfortunately it no longer is."

"Find another pharmacy! Constant issues with them not filling prescriptions, no communication, double charging (when we had a card on file for quick pay), and the entire staff here is incredibly rude. Today they advised us they have a new policy - if they don't have enough medication they 'table' your script until you call in to get the RX status. Asked if any notifications were sent out advising customers and the response was "we have over 600 customers, so we can't let everyone know". Really? Not able to send a text alert like everything else? Then they can fill 6 tablets for a full months co--pay, then I can pick up the rest when their shipment comes in later this week...for another full months co--pay. No longer will I do any business at Walgreens, so this is the last script filled at this incompetent pharmacy."