Kinney Drugs 7608 Oswego Road, Liverpool, NY 13090

"I have been dealing with Kinney Drugs since they opened their first store in Saranac Lake, NY many years ago. I always found the pharmacists to be the most helpful, knowledgeable professionals around, often turning to them for their advice before my own doctor. Sadly, this is no longer the case. I now live in the Liverpool area and have been going to Kinney's on Oswego Rd. since I moved here. When I first got here the pharmacist was Steve, and he lived up to the standards I had come to expect from Kinney's staff. In the last few year's since Steve's retirement, the quality of the pharmacists at the Oswego Road location has been declining. The one that's there currently is the worst yet. The lack of assistance in addition to the rudeness and arrogance has been a bit much to deal with. Today was the final straw and I will be doing business with another pharmacy. I want to be clear that the staff in the pharmacy has always been great. This is the pharmacist herself, the one you should be able to rely on the most. A couple of months ago she even argued with my provider about when I could pick up a prescription. The pharmacist turned out to be in the wrong but there was no acknowledgement or that fact or apology. Her attitude needs to change or find a new job. I'm surprised Kinney's would keep someone like that on staff."

"I was having an asthma attack. I was over an hour from home without my 8nhailer and I needed help. This was the first drug store I found. I went to the prescription counter, leaned over in front of the pharmacist & asked for help, all the while gasping for air. I was told they couldn't do anything without a prescription. I said it was on my phone (in my hand). She said she'd do it but it would be a long time. I walked out. Luckily I found someone who had an emergency inhaler shortly after leaving. Asthma attacks are not a joke and can lead to death. I have never, ever dealt with a pharmacist who refused to help, especially in a situation like this. She didn't care at all. The very least she should have done was offer to call an ambulance or direct me somewhere where I could get help. She wanted nothing to do with me. I will never shop at Kinney's again."

"Needs more Natty Daddy's, there's a good chance I go and they're out and I have to settle for something else."

"Went to this store today, 8/12, at about 1:30 pm. Bought a tootsie roll two pack. I had recalled it being $1.99 earlier in the week. When the young man rang it up it came to $2.91 after tax. That seemed wrong and I went to double check. Sure enough, $1.99. I went back in line for my refund. My original clerk had another customer but another cacame to help. He"

"I called the pharmacy to check to see how much my prescriptions would be and when they would be done. My son is sick. The pharmacist I spoke to said that the more phone calls she gets the less she could get done. Extremely rude. I can tell you the Kinneys I used to go to the pharmacist would have never said anything like that to a customer. Very disappointing."