Annie's Hallmark Shop 1046 Union Road, West Seneca, NY 14224

"Great place to shop. Everyone is so helpful."

"Such an attractive gift shop. They have everything you can think of. An enjoyable experience."

"Rarely have I experienced the excellent customer service that I did at Annie’s Hallmark Store in West Seneca, New York. I give Pat, the manager of Hallmark ornaments, the highest possible number of “stars” for her over-the-phone help that I had been unable to obtain elsewhere. She stayed with my search through several calls until the issue was resolved. Hallmark, you are wise and fortunate to have such an employee! I am willing to drive the 72 miles to this store again to support such conscientious customer support. Thank you for it! Judy January 2022"

"I have shopped at this Hallmark store many times, coming from Depew. I love the selection of gifts and cards, and frequently have found just what I was looking for. However, I’m quite disappointed in the way my ninety year old mother was treated yesterday in this store by one of the employees. I was not with her. She lives in the area, and has shopped there frequently. She told me that she accidentally knocked over, and broke, an item that was precariously located near the registers. One of the employees told her she had to pay for the broken item, then settled for half the cost. It’s very unfortunate that this store had to take $15.00 from an elderly person, when it was clearly an accident. I used to love coming into this store, but will now think twice. I hope your $15.00 makes up for the loss of future business."

"LOVE this shop at the Southgate Plaza. Super friendly staff. Fantastic selection of cards, gifts, and that special something you didn't know you were looking for! Plus of course, all the Hallmark themed ornaments and merchandise to die for! I want to move right in... Where's the popcorn machine? Let's start the movies .."