Professional Restoration Services

"Dustin and Brent helped to make a horrible experience not so horrible We had a burst pipe from water heater flooding garage and kitchen Both Dustin and Brent and entire PRS team responded quickly and professionally. We are grateful for their expertise and support. And look forward to our home being restored back to its original condition. We are in good hands! A special thank you to Jhoel who was with us during the water damage mitigation. He was always responsive and knowledgeable when in our home. Very supportive over the 2 weeks of noisy fans and dehumidifiers running 24/7. He has been terrific!"

"PRS is the company you want to call when you need help. We had a water pressure valve issue which damaged the floors in the main foyer. Mike went above and beyond to help us understand the mitigation and repair process. We would definitely recommend them to our friends and family. We now have a new foyer with a tile and wood transition that we love. Thanks again to the entire team at PRS."

"PRS responded immediately to my request for help with dishwasher leak. Wood floors were cupping. Two neighbors who had water leaks had recommended them. They have returned every day to check dehumidifier equipment and progress, and each step is being documented. They made the contract process straightforward, fair and simple. In summary, they have been competent, professional, trustworthy and easy to work with."

"We recently had an upstairs water leak that ultimately caused our downstairs living room ceiling to collapse. We had drywall, insulation and water in the entire room and all over the furniture. We called PRS and Drew was literally at our house in 30min. He did a thorough inspection of the damage to the ceiling, the upstairs floors, the walls and the downstairs floor. About 20mins after he arrived his crew was on-site starting the clean up. Brent and Dustin (the crew) walked in and said we will get this all back to normal as quickly as we can. And they began the demo and clean up. Dustin and Brent were very professional and personable and help make the very tense situation much more bearable. Within a few hours the mess was cleaned up and the fans were running to dry everything out. I was blown away with the entire team's timeliness, professionalism, calmness, thoroughness and overall great attitudes. I highly recommend PRS. Now we are just waiting to begin the restoration phase!"

"Nobody ever expects to call a restoration company. One a random night in July 2022, our house was struck by lightning. The surge traveled down the gas line and ignited the gas in the attic. In a matter of minutes the third floor of our home was destroyed. Due to the heat of the fire it took a lot of water to put it out. That water seeped through the house and ruined almost everything we had. When I called my insurance agent, Lee Hopkins, at NC Farm Bureau; he mentioned he had a contact at Professional Restoration Services. I called PRS that night and they were at my home within one hour. Within 12 hours the PRS team gathered their resources including fans, dehumidifiers, and generators to minimize the water and mold damage. Within 2 days our home was covered with a tarp and work was already beginning on the recovery of our home. Drew Forehand and his recovery team at PRS took special care of our personal belongings and worked quickly to ensure the rebuild could begin. Our home needed extensive repairs and was brought down to studs on the inside and the entire third floor was removed. This was a huge project in which we had to select everything from door knobs to paint, new flooring, cabinets and counter tops. The burden of having to completely redo everything in our home was eased when we were introduced to Michael Brown, our project manager at PRS. He answered every question- and we had a lot. He kept us in the loop on the progress, made suggestions, and helped us turn this unfortunate event into the chance to design our dream home. We had the luxury of finding a rental home in our neighborhood and had the pleasure of meeting with Michael Brown regularly. We couldn’t be happier with the work that PRS did to give us our home and more importantly our life back."