Petco 655 Montauk Highway, West Babylon, NY 11704

"Overall, I like Petco. The staff tends to be helpful and things are easy to find. I don't think their prices are any better or worse than the other large pet supply outlets, though it might depend on the product. I've found certain items or even an entire brand could cost less at Petco than other stores while another product or brand might be cheaper elsewhere. However they do have a "clearance" section where you can often find something you need at a substantial discount. Taking the time to check that section could save you some money if you're lucky. That fact alone gives Petco an edge over PetSmart, who at the time of this writing do not have a clearance section."

"NEVER buy betas fish from Pet smart. Worst idea ever . A friend of mine bought a fish from their perfectly filtered tank, heated, everything to benefit the betas needs. Overnight the beta showed signs of sickness (could’ve been ammonia poisoning) the beta couldn’t swim right jumping out of its tank etc . She returned her fish and got her money back. A few days later I go to buy a fish i spent over 20 minutes looking for signs of a sick Beta and tried looking for little things like fin rot , lack of motionless/on the bottom of the cup, burnt gills for ammonia everything . I bought the most active looking fish and within 5 days my fish came to the same fate. I had a 5 gallon tank a heater that set the water to exactly 79° F bought a bubbler, hides conditioned the water, drip acclimated this fish . And yet still started to show signs of ammonia poisoning, fin rot and possibly swim bladder too. Did a water changed to see if it would help the fish but he died the next day. These betas are already dying with ammonia poisoning before you even get them. The small cups were they are kept in is unethical, some of the betas water was even yellow. Keeping beta fish in an ammonia spiked cup to sell to people is unethical and unfair . Spend more of the stores budget on proper care for these fish. There is literally a button when returning the fish that saids “dead” so I can infer that this is a common occurrence. When I went back to return my fish I noticed that all the fish that were there were gone. I highly doubt they were bought . I would give 0 stars if i could . Stop neglecting fish."

"To put things into perspective , my dog is an Havanese, 13 years old and weighs 7lbs. I made an appointment online in the West Babylon location for grooming. I arrived a little early and asked an associate where to check in since it’s my first time there. She pointed to the room and as I opened the door the groomer walked in behind me. We both agreed that I was a little early, but he said he could check me in just not take the dog from me because he was in the middle of grooming another dog( which I found a little odd since he was not with the dog but on the floor ) He asked a few questions then proceeded to ask how old my dog was. When I told him she was13, his response was that he can’t groom her because she was too old and can’t stand. How does he know what my dog is capable of doing after seeing her for all of two minutes? I was really shocked and taken aback so I asked him why it’s different here than the other locations, where I have been taking her for over two years. He said it’s policy but not everyone follows it. I asked for the manager told her what happened and asked to be shown where it states in store or online, that they have the right to refuse service based on a dogs age. She said she is going to look for the policy and for me to wait. I sat on the ledge in the store and waited. Twice I had to ask the associate by the register how much longer because I have errands to run. At one point I was told the manager was calling/ checking other locations trying to find this non existent policy. After sitting for over half an hour she finally came out and handed me a service authorization ticket where she highlighted small breed dogs 11 and older. I felt she insulted my intelligence by trying to pass off a grooming pet release saying that’s the policy. I tried to explain to her and the other associates who were all talking at the same time, that the purpose of this form is to protect Petco. If I check certain boxes and sign the form after checking in the dog then I cannot hold them (Petco) liable in case something happens during the grooming service. She then says she can’t force the groomer who was standing there, to do something he’s not comfortable with. She also states he’s good but he’s new so he doesn’t have the skill set to handle older dogs the same way other groomers do. I was so infuriated that the manager Megan, Jared B the groomer, and another associate who joined in the conversation was acting, as if I was asking them to do something illegal. I wasn’t asking for them to do me a favor, I am a paying customer. I know it’s discriminatory to treat a human differently based on their age, I just never thought it would be happening to the youngest member of my family. I wish I could give a zero rating."

"You cannot expect the service to be completed if you make the stylist feel bad for their grooming service, I had a grooming service from the West Babylon location with stylist Justin. He took the dog for the service and the dog was in the middle of bath. While the dog is taking a bath, I asked a few questions, and he said he doesn't feel comfortable providing a service for me. And he took the dog out from the bath and returned. I needed to leave the location with a wet dog.. That was the appointment with reservation, and he already agreed to provide the service and the dog was in the middle of bath. At that point, he could decline the service based on the dog's condition, but not based on his mood or how he likes the customers. It was quite an unprofessional response."