Zales

"Do NOT buy their service plan. I bought my wife's engagement ring her with the service plan. In a year it has had 4 major issues one the band bent and 3 missing stones. The first time a stone was missing we took it in and they replaced it for free. She also stated that if it happened three times in a year they would replace it. Well another one went missing and they replaced again telling me if it happened again they'd replace the ring. Well it happened again I go thinking it would be replaced. She's like oh no we don't do that and suddenly I have to pay for the stone. Then lies and says she never said that the ring would be replaced. I'm like I wouldn't have thought that if I wasn't told that. I would've just assumed they keep replacing the stone. Apparently they don't care about customer service in the Hickory, NC location. I will be reaching out to someone higher because the manager there does not need to be handling people not jewelry with what it signifies to people."

"Haley & Sarah were phenomenal! Extremely helpful! Great customer service and so very kind! Definitely recommend them at hickory zales because they always make sure I’m taken care of!"

"Jamie was a wonderful help! She helped us find exactly what we wanted in our wedding bands and made sure my engagement ring was clean before leaving! Fabulous customer service."

"Everyone was extremely nice and professional especially Jamie the asst store manager! She took great care of us. I had to send my ring off for some small repairs and a redip and it came back absolutely stunning!"