TownePlace Suites by Marriott New Hartford

"Motel is reasonably nice. Fairly good breakfast items but definitely needs more than one waffle iron. Free laundry room is very helpful. Most of the week it's relatively quiet because it's a lot of traveling workers staying there. Weekends, unfortunately, is often not a nice, quiet stay. The staff is not proactive about reasonable noise levels. There would be people standing in the lobby yelling at each other and still the front desk people wouldn't ask them to quiet down or go outside. One night there were a group of unattended teens yelling in the lobby until after 1am. So loud we could hear it down the hall. But staff never did a thing about it. Unfortunately there seems to be occasional youth hockey games in the area and the breeders that regret having kids like to stay at this hotel. Kids run up and down the hall screaming, banging on people's doors, wrestling, and generally acting in a way that would make wild animals embarrassed. Breeders do nothing to parent and motel staff ignores it. So young kids will be in the pool unattended despite rules that say that's not allowed. There are signs and notes all around the hotel warning about human trafficking but on too many weekends there are kids completely unsupervised running loose in the motel making this location a great hunting ground for those looking to exploit kids. So while the hotel is reasonably nice, the noise level and lack of action from the staff makes me really unsure about ever returning."

"We had a really great stay while visiting family in the area. The room was very clean. Our child definitely enjoyed the pool. Good variety for breakfast, decent fitness room, free laundry service, and friendly staff."

"Great for out of town workers like myself. Clean comfortable rooms. Very functional living space. Guests can do laundry free anytime. I work nights , it's always a struggle ti do laundry. This is great! Breakfast, coffee 24-7."

"This hotel was acceptable. It was clean, had several amenities, but the breakfast was uninteresting at best. The toilet ‘ran’ every ten minutes in my room so I had to close the bathroom door at night, and for some reason the tv wouldn’t turn off unless I unplugged it (after hitting power it was just come in again about 40 seconds later) both challenges for a good nights sleep. Mustard yellow and red-orange weren’t relaxing colors to paint a hotel room, and noticed a fairly long crack on the outside of the building. I have stayed in the area before at a different hotel (similar cost) that far exceeded this one, so I will be staying there again instead when I can."

"The hotel was actually very nice. What makes me give a not so great review is the dishonesty of the either staff or housekeeping. I left on a Tuesday and realized I left some very expensive earrings on the desk in the room. From Thursday to Saturday I called diligently and got the run around. Clearly someone pocketed my earrings without a second thought. Unfortunately this is one of the only hotels in the area so I will have to stay again but I would warn you to keep track of all of your stuff more diligently at this location because clearly someone is not honest."