Crunch Fitness - Port Chester

"I went to this gym for about a year and some machines are always broken. They may fix it and it works fine for a week then out of order for a month. It does have the best price around but I just got tired of not being able to use certain equipment. If they're not broken, clips for attachments are missing or theres no paper towels to wipe down machines. I chose to go somewhere else that takes better care of the equipment. This place has potential, they just need to invest in better equipment and better maintenance."

"Dirty and unkept. Multiple equipment are broken. Equipment had dirt and dust all over. Bathrooms are dirty. Who ever owns or manage this gym need to read the reviews and take action. I have never seen a gym so poorly taken care of. You obviously have people responding to customers reviews but you have done nothing to make the gym experience better. Shame on you!"

"I keep giving hope and faith and leaving it to that one promising day where this gym will really change around. Sadly, that day has not come. This photo is a literal representation of what this gym looks like: overflowing TRASH. This happens every single day for refusing to maintain the highest, important feature to a facility: CLEANLINESS. You will find some specs of dirt, dust, fleas (in the shower rooms), used paper towels, toilet paper scraps, spilled liquids, empty cans, and God knows what else. About six years ago, this gym was a thousand times better with maintenance and with better staff that DID care to cater to their guest needs, tidying up and restocking throughout the facility, not to mention providing that warm, social hospitality. That is the way things should be done! The current employees do not get paid enough to not even care enough so it makes perfect sense. This all leads back to poor management and lack of proper training. If Crunch really, really cared about the suggestions, opinions and complaints, none of these concerns would be brought up over and over again. These are not hard-working employees. These are lazy kids “running the place” by consistently confining themselves behind a glass window instead of behind a front desk. It is disappointing, unkind, embarrassing, and completely unprofessional. Paying $17.99 for just a base membership is absolutely NOT worth it. I am still a member because it’s quick and local. Save your money and go elsewhere until they finally get it right, otherwise, be prepared to face filth and disgust within every inch of this facility. In the meantime, please get your act together Crunch. You can do better than this…"

"This gym is just sad. I’ve been to 3 Crunch locations in 3 different states and this is absolutely the worst one I’ve been to. Maybe the worst gym I’ve been to. I’ve visited this location 3 times and each visit I noticed a new problem. The only reason I’ve come back is because I’m paying for a membership and maybe a hint of delusion by thinking that it would get better in here. My first visit, every single staff member (~8 people) were squashed into a break room during peak gym hours (4-6pm) and just stared at people walking inside. During my most recent visit (yesterday), ZERO staff were to be found, except for the yoga instructor (upstairs), leading me to believe that anybody off the street can enter this gym with no problem. If management here even exists, it feels as if they are letting it fall apart on purpose. The weights are dirty (the white writing is brown), the locker rooms/bathrooms are dirty and have broken doors, the machines are broken/have parts falling off, weights are generally just lying on the floor throughout, the paper towel holders are broken/nonexistent, the seats and pads for machines are cracked/peeling…everything is just broken, dirty, and….sad. Oh and if you want to access more than 4 busted machines in a cramped corner, you have to walk up an escalator that is filthy and acts as a staircase because it’s always off. Unfortunately, this is my closest Crunch location and if this remains my only option, I will be cancelling my membership. Hopefully, the new location in New City puts this one to the shame it deserves."