Children's Aid - Staten Island Family Services Center

"Worst agency. A family member has been in the system since 11 yrs old. He's 19 now living in NJ. They will not give him medical coverage in NJ. He goes to Drs and has to either call them ahead to pay upfront or get billed. He just got an overdue unpaid blll which may ruin his credit. It appears they don't care. They do not respond to emails we have sent asking to pay. They haven't reimbursed out of pocket medical expenses. They say they are working on it and never hear from them again. They also barely have seen this kid for home visits. NJ Children's services has had more contact with this child in the past year than NY Children's Aid has had for 7 years. They are a broken system which is just as bad as a broken home. I'm sure there are some workers who mean well but it's the top supervisors who are allowing to fail. This teen family member has been pushed aside with his family who is watching over him by NY Children's Aid Society. They don't want to pay for medical for a child because the child is out of state , then they ignore emails and don't respond or acknowledge the foster parents. This is not acceptable. Shame on them."