JCPenney Salon 25 Miracle Mile Drive, Rochester, NY 14623

"The Henrietta salon is horrible. No manager on site. Stylists have to do everyone's job taking away from clientele service. Mopping & cleaning done while customers are getting service."

"This is a terrible salon. Highly unprofessional. I had the worst experience with Tatiana Berenbaum. The moment I walked into my appointment which was booked weeks in advance she asked me if I only have a hair cut and color after saying yes she told me that she is really busy and told me to go to ANOTHER SALON. She refused to provide the services in my appointment and kicked me out of the salon. Do NOT book an appointment with Tatiana Berenbaum as she will repeatedly tell you to go to another salon."

"Note that this place supposedly still takes walk-ins during Covid, HOWEVER - Google says they're open until 8pm - they aren't. The receptionist also doesn't seem to know when they close. First she said 6pm, then she said 7pm, but if they don't get anyone waiting at 6pm they close. Since it was only 5:52pm I asked if I could get in to see the stylist. She said she had already closed down the terminal, and to come back next week! It seems this salon doesn't really want business."

"I needed a root touch up and haircut, my usual place is closed due to covid, but they recommended this salon. I had the formula as well as directions printed out. My appointment was with an older Russian women (I can’t recall her name). She thanked me for the printout, said it would be helpful, then went to mix the product. She came back and began to apply the product sting the frame of my face. I didn’t question it, thinking this is her style. Once my face was framed in the mix she divided my head in half and applied the mixture. Again, I thing this was her way off doing it. She left the mixture on for 6 minutes! We rinsed then she did the toner mixture, telling me she “tweaked” it and that I’ll like it. I told her as long as it was the color I requested. The color was SILVER with blue undertones, and the silver was in patches, plus she didn’t even cut it the way I asked. I was angry to say the least. I refused to pay her and no one else was available since it closed. I went in the next day to see the manager Zack. He quickly brought me to the back, looked over the formula, & apologized immensely. Within a few hours he had the color perfect and the exact cut I wanted. JCPennies keep Zach, he’s an amazing stylist. Get rid of the Russian women!!!!!"