UR Medicine Thompson Health Rehabilitation Services - Victor

"Top notch care. I went to this facility 6-8 times for PT on my knee. The staff is great - check in was always a breeze. The facility is beautiful. Large open spaces, individual examination rooms, gym area, tons of equipment. Never felt crowded or too close to other patients. The therapist I worked with (Lindsay) was fantastic. Very knowledgable, personable and professional. Listened to my situation and the outcomes I was looking for. Happy to say I'm well on my way to being fully recovered and back to running, cycling and soccer. Couldn't have done it without the care I received here. Highly recommended!"

"After an initial eval by a DPT I was handed over to an PT Assistant who did not respect and treat me like an individual. Intent on sticking to her predetermined plan of hammering away on "progressive core work", she became irritated, snarky, and confrontational when I indicated it was causing a second painful problem. She actually scoffed at me when requesting other treatment options that were in my doctor's Rx. Worst experience ever with a therapist. Stay away from C.P. ATC, PTA at this facility."