Massage Envy

"I had a membership and never had a problem with the therapist. However, there was a great deal of conversation outside of the room, making it difficult to relax.This happened on more than one occasion. Not only that, but when I said I wanted to cancel my membership, they challenged me and took a long time to provide me with the paperwork necessary to make that happen. I had a credit of a massage coming to me, and they never notified me that it had an expiration date. I always received a text prior to the other appointments. I was told there was nothing they could do to credit me for the massage. They withdrew money from my account for the massage as per the agreement. I am very disappointed and shocked by this unprofessional service."

"Massage envy is a scam. Don’t purchase any gift cards or subscribe to any of their monthly subscriptions. Do your research first they have a bunch of BBB reports. All locations, dates, are always unavailable claiming to be over booked. I purchased a $210 Giftcard for a friend who could never book an appointment. When you call over the phone and ask to be booked they require your personal debit and credit card information on file .. I asked if they can secure the slot by using the Giftcard and they said No they refuse to make an appointment ( which makes no sense because we bought the Giftcard from your location) it’s $200 down the drain and this business needs to be closed down !"

"Great massage I went after work here. They were very nice at the front desk and my masseuse did a very nice job considering how tight my neck and back were."

"Andreas, who I have worked with several times, continues to be an amazing therapist. Eli is also exceptional at relieving the tension in my shoulders. Unfortunately, the front desk is a pain to deal with. And to make matters worse, they have now outsourced customer service to a centralized call desk, that has been unable to assist me, on more than one occasion. Which then forces me to speak with the front desk at Merrick. There is 1 individual that actually has appropriate phone etiquette, I wish I remembered her name. I also have attempted avoiding the front desk by using the online system. This has also been a failure. I have logged in and booked an appointment, only then to be told the system made an error and double booked, this has happened twice. Andreas is the only reason I continue to frequent this establishment. I was also harassed by the police, while in the parking lot."

"Nicole is great. Janet is as well. Kathy too. No question. However my wife and I remain very disappointed and dissatisfied with the lack of available appointments. Putting our memberships on hold while we use them up doesn't solve the problem. Nor is the 20 fee appropriate! The place needs to hire more staff. Plain and simple. Is that easy - no but it is the answer. The people that you have there are all very nice. Top notch but you don't have enough therapists and it may lead us to look elsewhere."