Northwell Health-GoHealth Urgent Care 243 Merrick Road, Rockville Centre, NY 11570

"I received great service from Medical Assistant Jasmine. She was very respectful, gentle and compassionate. And Physician Assistant Charles was very pleasant too."

"I had a 9:15 appointment, I arrived @ 9:08. I didn’t get escorted to an examining room until 10:16. Only worker walking around with a sense of purposes is the secretary. He checked-in, filled out my insurance information, he also took my vitals and triaged me (asked for my Past medical history/parents history as well as current signs in symptoms. No sense of urgency in the URGENT care at all by anyone besides the secretary. I didn’t see the scribe (medical assistant) until 10:43. BTW, I only came here for a simple Covid test. I didn’t get swabbed until 10:46. I didn’t see the actual practitioner until 10:53. I didn’t leave the facility until with my results in 11:03. Just shy of 2 HRS!!!THEY WERE NOT BUSY!! IT WAS NOT OVERLY CROWDED. Nor did any walk with a MEDICAL emergency like critical airway like anaphylactic shock/allergic reaction. I might as well clocked and help since I was there so long!"

"Incorrectly billed my insurance company and my credit card, so it looked like I went to an out of network provider. They've refused to correct the bill, and continue to state it will take 7-8 weeks to rectify. This has been going on since August. Have them bill you, DO NOT PAY IN PERSON."

"This facility is my first choice when my doctor is not available. My recent experience was beyond five star. The PA who saw me was very professional, knowledgeable, attentive, compassionate with excellent bedside manners. The entire staff was awesome! Very clean facility as well."

"The front desk was polite, professional, and helpful in completing my forms. The doctor was patient and knowledgeable. She took the time to explain my condition, and I appreciated her attentiveness. I started feeling an improvement by the end of the day."