East Sunrise Medical 745 61st Street, Brooklyn, NY 11220

"The front desk service is very poor, I stood there waiting for acknowledgement got none whatsoever, after I stood there for a few minutes she then asked can I help you, very poor mannerism."

"They have demonstrated the they care about their patients. But it’s not true their care more about money. I went to see dr Eng and I paid a copay he prescribed a medication after a couple days I called them back to talk to dr Eng because I had a question about the medication and they didn’t pass him to me, they said that I have to pay the copay again."

"Came here for an annual checkup. Overall, horrible experience, didn’t even see a doctor. Be prepared to have to yell at them for them to talk to you. 1. FRONT DESK DOES NOT CARE. Encounter 1 - When I first came in, someone gave me a form to fill out since I was new. When I was finished, I brought it to the front desk and waited for 1 minute. No one looked up even though I was standing right in front of them. So I said excuse me — I had to say it FIVE times increasing my volume each time before they noticed that I was trying to hand them the form back. Encounter 2 - One of the front desk people called me up to the front, so I went and asked what they needed. I asked FOUR times with NO RESPONSE or acknowledgement that I was in front of them before they said they needed my insurance. Why would you call someone up and not say anything to them???? 2. WAITING TIME. Be prepared to wait a minimum of 40 minutes before being seen. And this is during their non-busy hour according to the scheduler. So be prepared to wait. 3. UNORGANIZED. The scheduler knew I was coming in for a check up and made no mention that I needed to fast for bloodwork. The scheduled obviously knows bloodwork is included in annual checkups, why would you not tell the patient they need to fast? It was an absolute waste of time — people are traveling from different areas and have to take time off for appointments. Even knowing they are wrong, there was no apology. 4. Didn’t even see a doctor. One of the nurses asked if I still want to go through with the check up today even if I can’t get my bloodwork done today. I asked her if I would be charged for both visits. I did not get an answer. She directed me to another nurse who brought me into another waiting area. I saw the nurse entering my information into the computer and I finally had to say stop ask again if I would be charged for both visits in which they said yes. It really baffles me of why she just couldn’t answer it the first time and tried to put me in a waiting room to see a doctor."

"This clinic deserves more credit than the current rate. All employees there are very nice and considerate. Especially, Dr. Lv and Bao are the truly dedicated and knowledgeable doctors I’ve ever met."

"Though Dr. Liu has demonstrated that she cares about her patients, and she is very knowledgeable, her office experience does not reflect that at all. Office waiting times are not acceptable, and the explanation of why is evidence of disorganization and loss of control over her office: Other patients show up when they choose, so sometimes wait times are worse. If I have an appointment at a certain time and am on time for that appointment, to wait an hour and a half is unreasonable, and is evidence of severe over-scheduling. If someone shows up, unscheduled, or hours late to their appointment, they should not be prioritized unless it’s an emergency. Additionally, there is a major communication issue in plan of care (I was told to come back in six weeks, but it turns out I needed to make an appointment once a week for six weeks), and a communication issue when it comes to knowing who is treating you (I reviewed my lab results with a random Medical Assistant? Nurse? Phlebotomist? Secretary?) I’d like to be certain that the person giving me any sort of medical care or advice has the credentials to do so, so it is important to reconsider the lack of badges identifying the staff. Lastly, the privacy in this office is non-existent. I was in a room and a patient wandered into the room, looking around and no one asked him to leave until I spoke up. Then, a patient wandered into the back office to seek out the doctor while she was treating another patient! Very, very uncomfortable. Four stars for Dr. Liu, but her office experience gets two."