Advanced Dermatology P.C. | Commack

"Might I add to this post A WEEK LATER- I receive a response on this review- pretty funny it took that long and Advanced Dermatology responds that I should call the office. They never call back. As well as in the future they will do better. How about the Controller of all these locations contact me. I have been a long time patient of Advanced Dermatology for years, never had any issues until I went recently for a treatment of the face (V-Beam) as well as Botox & fillers.. The Dermatologist I have always used had recently left the practice. She had done these procedures on me before as well as many others.. Now, a New Physician Assistant has taken over her roll. ( Jie Chen, MPAS, RPA-C). Procedure was done on12/08/2023. At this appointment I was very early so I waited in the car noticing The PA in her car adding make up. When I walked in there were appointments before me & Because of this I was delayed seeing her for my appointment 9:15. She was still in her car at 9 AM. She must have been running late.Her patients scheduled before had to wait as well-not a good start, but this is the least of it. So now I get the V-Beam. She assures me her technique for all procedures is like no other, that she will do the best job over anyone I have used in this practice. Next, I see a sign if you get a small amount of Botox 1 of the fillers will be half of the regular price $450.00. She felt I needed 2-sides of my cheeks where I have lines. In total my bill was over $2,000 & she insured me I would have major improvement-even gave me her Cell # if I had any questions for I never did Botox before.The V-Beam laser was for red lines I had mainly on my cheeks. I was told I might need a second treatment later on for another $600.00 which was fine for this procedure. Later finding out this procedure is so outdated and it is very temporary-all will re-appear. Well it has been 1 month and they all re-appeared. As far as the botox above my eyebrow she injected-now my left brow is higher than the right. The 2 fillers used made bumps on both sides of my cheeks that feel like boils under the skin. Later also learned from the plastic surgeon I visited, Both were not correctly massaged leaving me these huge bumps. Well, I contacted the office (DENISE) on several occasions and was told when Jie Chen, the PA comes back in she will discuss with her as well as the head of the accounting department. I never received a phone call back so hear I go again calling, 4 times telling me Denise was in a meeting and will get back to-Never did. NOT GOOD Customer service. While texting the PA she totally ignored me. (I have all the texts saved). Finally I had a friend try to reach Denise using another name, and what happened -she came to the phone. Knowing it was not me, she answered. I took the phone and Denise told me the accounting manager was working from Home and would get back to me the next. day. Finally got Denise on the phone days later. She made it like she did not know anything about any of this.. Just crazy. So now I am left with bumps on sides of cheeks. Going back on my review here-when I did go back to the PA she said, OH NO- you are going to need so much more fillers & would not recommend a facelift since this is scar free even though it will only last a year. She said (this all on 12/22/23)- I would need a cheek/Jaw line fillers. Now she never told me at the start. Why would I even start with the fillers if she did not tell me this. I am not made of thousands of dollars. Dr. Chen, said don't worry I will make you look beautiful without a face lift. A few days ago I receive a voicemail from Denise that she had spoken with The Pa, Jie Chen & Said she would remove the fillers but still charge me the full price. I had recently seen a few specialists, and as I said before, they agreed, she had not massaged the fillers completely, leaving bumps. So now I will have them removed elsewhere & Still have lines going down, What a waste of money!"

"In my life, I had never received the service that I get every time I go to Advance Dermatology, every Dr. Always provides the best service. They all are just the best. Thanks, and keep it like that."

"I really like this place. I had emergency with my skin condition and they gave me same day appointment. Doctors are highly educated and knowledgeable. Highly recommend this place."

"I was seen very quickly for my first visit. Dr Levine addressed all of the issues on my visit one by one. He answered my questions and was very gentle and caring."

"Eve, the nurse practitioner was very thorough and pleasant. She made me feel comfortable and answered all my questions. I have scheduled my follow up appointment with her..I would like to say thank you."