NYC Health + Hospitals/Gotham Health, Vanderbilt 165 Vanderbilt Avenue, Staten Island, NY 10304

"Nice location, staffs and medical personnel, but their transportation lacks the lift for people as my diabetic obese wife whom can't lift her legs going up the bus steps. Spent money for cab service? It's just another hustle and Newport Service is the only service with appropriate height for my wife to step in/out plus for her walker on their Toyota Prius. If only I could afford a small car as that she would see her Doctors there. I believe she hasn't seen a doctor in about two years and now her vision is very blurry. Where's the care and compassion? Update: Thanks Vanderbilt for not even trying to come by to see if she was seeing another Dr or just couldn't make it. Well, my dear wife, Maureen, passed away on Feb. 8th, 2023. THANKS FOR NOTHING! MAY A LIGHTNING BURN YOUR COMPUTERS!"

"Very poor customer service. I am in need of medical assistance, it took half an hour to schedule an appointment over the phone (not possible to do it online for new patients) + another 20 minutes to sign up for an online account after the appointment was scheduled. 30 min prior to my appointment while on the way to the doctor I get a call saying that the appointment was improperly done and they have to reschedule it. Unbelievable."

"My appointment with Dr. Ling has been exceptional. From the moment I walked in the door, the level of efficiency and cordiality had me impressed. Then, I met with the nurse, I'm sorry I don't remember her name but she was very attentive and made me feel very comfortable. She had to ask all the pertinent questions and at some point I broke down in tears, it had been such a long time since I was able to express myself, entirely. She was so compassionate and understanding. Then Dr. Ling walked in the door, he's demeanor was just perfect for the moment. I could tell he had read the notes but he didn't just stayed with the notes, he seemed genuinely interested in what I had to say and for the first time in a long time I've felt heard, I felt like I matter and that I could count with Dr. Ling to help me achieve overall health. I can't thank him and the staff enough, you all have no idea of the difference you have already made in my life. I would recommend this doctor a million times. Thank you Dr. Ling"

"The site has easily accessible hours. Parking is limited. The staff is upbeat, knowledgeable and compassionate. Results have been available sometimes in less than twenty four hours for a PCR test and very soon after a quick test. This site is a valuable asset to a community that just recently lost a nearby testing site. It is vital that it remain open."

"I always go there for testing and vaccines but Dec 31st. was a disaster. After 3+hours waiting outside I accidentally got the booster as 1st vaccine. (Double check please) Make sure you speak up. So I got another shot no biggie. The lady who taking your samples JILL is SUPER AWESOME I love her !"