CityMD Southern Boulevard Urgent Care - Bronx

"DO NOT USE CITYMD!!!! I called to check on services available for my elderly father and was told "yes, just walk in anytime" when I arrived we were denied entry by a security guard at the door because "we are too full". It is cold and raining outside, and as I said, my father is elderly and sick. I asked if I could at least register him, and we could wait in my car for their call. A lady from behind the front desk yelled out, " I'll come to you in one minute." The lady came to the doorway and said, " I have 7 patients in rooms, and the waiting area is full. It's a 2.5-hour wait. You can wait outside until someone leaves, and I can let you in to register. " I asked her, " why when I called 30 min prior regarding my elderly father, did you not say it's a 2.5 hr wait, It's very full right now and you might be waiting outside? " The lady responded with, " We don't tell people those things unless they ask. " I asked the lady if she can let me register him, and then we will wait in my car, that I paid parking for, and I'll call in to check his status every 30 min. She responded with "No he can't register. We are too full. You can leave and come back later or wait outside. " I pointed out my father standing beside me in the cold and getting wet from rain. I explained I paid for parking, and if we leave and come back, he has no place in line. She repeated, " he can't register until we have room so he can wait outside or come back later." CityMD doesn't care about the community it serves. They obviously had issues in the past that they require a security on site. This says alot about the lack of compassion and customer service, to offer an 85 yr old man to stand outside in the cold rain to be registered. Horrible customer service, poor business practices, deplorable office/patient management. CityMD is well known throughout the city for poor care and calling an ambulance unnecessarily, without the patient's consent, needlessly exhausting 911 emergency resources. The next call is the Better Business Bureau to file a complaint. SHAME on CityMD of Southern Blvd for suggesting and elderly man wait in the cold rain to register or be turned away."

"Surprisingly good experience. I took a fall and broke part of my hand and a rib. I was treated respectfully by the staff and doctor, which is how I prefer to be treated by anyone. It was very quick - the treatment, and I was out of there and I had a direction to go with referrals within 30 minutes."

"It was a great experience going to CityMD. The staff was very nice, helpful, and kind. They provided great care. I'm disabled, so they needed to use an iPad interpreter."

"I went there after injuring my wrist while exercising. The staff were all welcoming and pleasant. I waited about ten minutes and was called. The triage nurse was awesome. The doctor was fine as well. Dr. Yaw. I forgot his last name. He examined my wrist and sent me for an X-ray. X-ray came back and luckily there were no broken bones. The doctor gave me a splint to wear. My only complaint would be that he didn’t really give me any advice. He just said there are no broken bones, wear this. I just followed up with my pain management doctor afterwards so all is well. Overall a great experience. It was my second time there and both good experiences. I will definitely go there again if need be."

"I visited this location for the first time on a Saturday back in May. When I arrived at 8:30 am there was already about 5-6 people online waiting. At the time we had to form a line outside of the building. The staff would let in a few patients at a time where you would register yourself at the Kiosk. The establishment was very clean and organized. I would say my whole visit was under 1 ½ hours including waiting outside in line. The staff were friendly and professional. There is hand sanitizer all around the lobby area. The check-out process was also a breeze. I would visit this location again."