UR Medicine – Strong Internal Medicine 601 Elmwood Avenue, Rochester, NY 14642

"I been going here for a very long time and I like it there never had an issue with any of the doctors or nurses"

"Wait time on the phone consistantly abhorrant! On hold for over 45 minutes to speak with someone. Do better people."

"I walk in and was greeted immediately. Nice little wait. Shown in and the fun began. No probs w/ anything (parking, check in). Loved appt."

"After being bitten by a spider and a five and a half year undiagnosed illness I went to Strong because they're supposed to be the best, right? But my first appointment with internal medicine was positive and hopeful, however I found out at my follow-up appointment that the original doctor I saw finished her residency and moved on. What I was left with was a judgmental, impatient, rude, and disingenuous physician. From the start, without even giving me the benefit of the doubt for a moment, she treated me as if all of my symptoms were mental. Not only did she twist everything I said, but her visit summary notes and visit notes for works of complete fiction often twisting my words and on several occasions just plain inventing things. Her supervisor Dr Jeffrey Newcomb, who saw me for about 3 minutes, backed her on this. To make matters worse when I checked my test results, I found out I tested positive for staff and the pathologist recommended broad spectrum antibiotics although the doctor never called to tell me I had an infection! Furthermore my EKG tested positive for a mild heart condition, which they also did not notify me of. When I messaged them should I be on medication for staff and do I need to worry about the heart condition, the only response I received was a message notifying me that the doctor passed me off to someone else. This was one of the most horrible experiences I've had in nearly 6 years and now I have a fictitious summary of the appointment on my permanent records. I will be filing a complaint with the state disciplinary board. Save yourself some time and value your health by going somewhere else."

"I was at GI at the time on the opposite side. Got there early and I sat quietly on GI side. A patient walked in for IM side and the receptionist told the man waiting that she will not check anyone in until 7:55. It was a very rude and could have been relayed in a different manner. I would say the front desk staff is very loud and chatty. Idk if they need more work or what, but they are very loud and I can hear them with the windows closed. Where is the supervision. Smh"