David and Ilene Flaum Eye Institute

"Excellent and compassionate service, clean amenities, doctors gave of their time beyond the expected. Drove over 200 miles for this level of unmatched care."

"There is always at least a one hour wait to see a physician. We’ve been coming here for a few years and it’s always the same. Many patients are elderly and depend on transportation services or are in poor health. That long a wait is very stressful. Please try to improve this situation."

"If I could give negative stars I would. I have IIH and am a returning patient. My previous provider in PA sent over documents stating I must still be seen, and I went to see my neuro who stated I must be seen as well for eye testing (I went blind once before my brain surgery). Yet they keep saying you are under review, call us every couple weeks. RIDICULOUS. This place is disgusting with how they manage their referrals. It is on them if I go blind again, as they will not give any time line or information on appointments."

"Every new patient must be aware that this facility charges a patient TWICE for a CONSULTATION. How this is not considered insurance fraud is beyond me. I went there for a consultation on October 27th with Dr. Gonzalez due to an irritated tear duct. My insurance was billed 1563 for this clinic visit which includes an HB probe lacrimal canaliculi. No one told me that this was considered a procedure and what the cost is which is a VIOLATION of the HOSPITAL PRICE TRANSPARENCY RULE where they are obligated to tell you the cost of a service before it being administered. The lady who checked me out couldn't take payment for my copay because their credit card terminal was broken and was very evasive about the cost of this visit. So I get this 1563 bill. Fine, whatever. Just an expensive consult bill. Then two weeks later I get another bill for the SAME visit for the doctor fee (400 dollars) and the probe lacrimal canaliculi procedure (325.50). So this place charges you TWICE for the same procedure. I left messages with the office manager and although the receptionist took my messages no one has gotten back to me. I have been to other specialists before in the U of R system but NEVER have been charged twice for the same visit. And all those visits did not cost 2300. I filed an appeal with my insurance company noting this facility's attempt to charge twice for the "procedure". This is one of many reasons why healthcare is so broken. A nearly 2300 consultation bill, no warning what the cost of this probe lacrimal canaliculi which is billed twice, a facility fee (billing department tells me this is the cost of the office for its materials and equipment), and a doctor fee. All for Dr. Gonzalez to tell me I need to see an allergist. Please visit another opthalmologist practice that doesn't practice such a money grab."

"I had incredibly high hopes for this place. My daughter has a retinal dystrophy & is 20 years old. She came to Flaum 2 years ago and had 4 hours of tests to be told they think she has Stargardts. She was due for more testing in the past 2 weeks, over 6 hours of intense testing to be exact. She saw the doctor yesterday for maybe 7 minutes and he told her, “you can call it Stargardts or whatever you want but what it comes down to is that you have macular degeneration. It doesn’t affect your daily life so it’s fine.” It doesn’t affect her daily life? Are you kidding me? She can no longer drive after sunset, she can’t drive on the highway and had to have her roommate take her yesterday because my husband and I are sick, she’s had to drop a college class because she couldn’t decipher the colors against white for coding, she can’t see the colors and paint like she used to, which was her favorite hobby, her co-workers have to help her read the cash register and menu…. and those are only some of the physical, everyday adjustments. How about the everyday mental and emotional adjustments? I’m utterly disgusted and at a complete loss here. You’re a teaching program, teach your students this: don’t EVER tell your patient their diagnosis doesn’t affect their daily life and that they’re fine!”"