Ellis Internal Medicine

"They transfer you and transfer you to different people as if no one wants to do their job! Everyone who’s answered the phone sounds extremely ghetto and like they hate their job. They hung up on me twice and when I finally got through they had me on hold for over 30 minutes I had to hang up and call again and demand! That they get me through to my mother. The nurse taking care of my mother shows no sympathy! She acts like she’s here to do her “job” knows the system but shows no geneuine care for the patient. I’m really disappointed with their treatment. We asked for my mother to be rotated to avoid ulsers from laying in the same position for so long and the nurse said “it gets so busy” that we can’t always do it every 2 hours as it’s supposed to and didn’t even do it. I then told a different nurse and she acted on it immediately. A few hours Later we asked for her to be rotated again and the new nurse asked for us to leave the room, we asked her why?! When they have been rotating her infront of us every time. After the nurse asked us to leave the room she came and got us from the waiting room. I asked my mother how was their treatment and she made a frowning face as if she was not happy! I do NOT like this hospital!!! I swear I wish i could get her out of here and into a better hospital but I live all the way in Florida and came down to see my mother for 3 days being that I have to go back to work in Orlando Florida. This hospitals treatmemt is totally unacceptable! The 2 nurses names are Hanna and robin in ICU... they need to be retrained on how to properly deal with patients and their families! Absolutely NOT HAPPY."