Emergency Department - NSUH

"This Hospital ER is a death sentence. Complete chaos, no human touch or empathy. Security keeps disturbing the sick and weak making treats to patients who don’t show their bands. I’m unable to move by myself and the security with the gun kicked out my only help. Nurses are horrible keeps losing patients my samples. Spend over 10 hrs, no one checks on you, no food or water. Security will not let anyone stay with me. The other staffs are loud and disrespectful, always on their phones and not willing to help or answer your question. Entire ER is dirty and disgusting. Everyone staff keeps complaining how much they hate their job. North shore is ER is failure."

"10 years ago this was the best ER around but the more popular it became, the more downhill it went. Last year they gave my mom a drug I said no to. The nurse said the doctor prescribed in and gave it anyway as I said no. My mom has alzheimers, I am her caregiver. I was so angry. I had to call and complain. How dare she give my mom medication without permission. My mom has never returned to Northshore for anything. I changed her hospital. I came in once balled over in pain and ended up in the floor unable to move. The nurse seemed annoyed. I was crying hysterically Worse pain than labor. She can go to hell with the way she talked to me as if I was exaggerating. She seemed comoletely unable to recognize I was in severe distress. Another time came in for kidney stone. Got no water in the 7 hours I was there and asked several times. Water machine in the kitchenette was broken. Nurse ignored and avoided me. I tried to flag her several times She kept saying give me five minutes. All the nurses were 20 something, it was like dealing with your children. When she went on her break, her replacement gave me a sandwich and drink within 5 mins. Need to find a new ER. This one is severely terrible now."

"Absolutely nightmare - expect to wait for hours here and even you tell them you are in pain, they simply do not care. My wife had to run out to get me painkillers because nobody at the ER would help us. If you have an emergency, go somewhere else, they'll let you die here."

"One of the worst ER experiences of my life. Currently here for my seventh hour. Saw the doctor once 5 hours ago. They took payment very quickly - haven’t been communicated with. Learned I was getting a CT when the guy came to get me. No offer of water or food or a blanket or anything. Bathrooms dirty. People in halls. Would have been better off at Elmhurst."

"I came in due to some severe and painful symptoms and it was causing me to not sleep for 3 days, the staff were quick and extremely helpful. I wish I could remember the names of all the nurses who helped me out today, all of them were so sweet and really tried to understand my symptoms and my reasons for coming in. This is a stark change from my primary care physician who’s quite dismissive of my issues. The doctors here were all so nice too. I was given several medications, and the nurses explained each one well and what symptoms they would target. I feel grateful for the team that helped me today, I finally got some good sleep after I got home thanks to the treatments I was given. God bless and thank you very much!"