Saf-T-Swim of Oceanside 3194 Lawson Boulevard, Oceanside, NY 11572

"I take my daughter for her weekly swim lessons at the Oceanside location. But, this week they had divided the pool into smaller 6 sections which left no room for my daughter to practice her swimming lesson. I mean the space was technically smaller than a kiddy pool that people usually have at homes. My daughter hated the subdivision as after just a couple of strokes, the designated space ended. I believe the child will end up practicing a specific activity in a much longer duration. I strongly suggest management to reconsider this partitioning of the pool. Else, will have to think of other options."

"Normally this Saf-T- Swim location has been great for my daughter and she loves her instructor Brianna. Now with the introduction of the saftey barriers my daughter is unable to do what she is normally able to do with her instructor. The instructor has to cut out many of the activites in my daughters taylored lesson plan. The barriers take up the majority of swim space in the pool thus making it very difficult to instruct students. Many of the parents and instructor do not like this new set up. My daughter hates it. If this continues I am afraid I will have to take my daughter elsewhere."

"After receiving no satisfaction from the staff and “management,” regarding on going scheduling issues and quality of service provided, I decided to cancel my swim lessons for my son. Because I cancelled after the 7th of the month in October, Safety Swim refused to refund my money for the two unused lessons for the month valuing at $130. What’s disappointing is that our family had been customers for the last 4 years. In that time, there have been countless instructors that have handled my son due in part to the employees the facility hires. The majority of the instructors are high school kids who really have no motivation to work it seems. Instructors are hired and then quit a few months later, so then your kid is now starting at square one with someone new. Only to have the cycle repeated time and time again. My son was only moved up a level twice in a 4 year period. There have been countless times that we have been cancelled on. This past March, we had an instructor who did a no call- no show as my son was now standing on the deck, in his bathing suit, waiting to go in the pool. The stand-in supervisor for that day, who was working behind the desk, was mortified that he ended up taking his clothes off and taking my son into the pool to do his lesson. The final straw for me was in September when our instructor that we had for a couple of months was gone for about 3 weeks because she didn’t have working papers. The supervisor is aware of all of this and has also received similar complaints, yet the company changed their billing and how they operate so now those who are enrolled are no longer enrolled in any kind of package, and the rate nearly doubled within the last year and half. You’re paying $65 per lesson and they bill you a month ahead of time. If you stop your lessons, your screwed out of your money. They’ll offer you “tokens” to have the classes made up but when there’s little to no availability on their behalf, you’re out of luck. A piece of advice to the powers that be—-Ahem, Brittany, please hire quality staff who want to work and are serious about their job. Offer better training for your workers and offer flexibility when it comes to refunds. It’s not the customers fault when the facility can’t offer satisfactory services because they can’t hire reliable staff - and you’re charging upwards of $250-$300 a month. Now that Echo Park and the Oceanside JCC are back to offering lessons, I am hoping other parents will get fed up and leave the way we did to prove a point. It’s a real shame."

"Saf-T-swim at Oceanside is a family oriented organization that have friendly and professional staff. The facility is always clean and welcoming. The staff always keep you updated of any changes with instructors ahead of appointment. They also provide makeup class. Best place for individuals to learn how to swim."