Lipson Cancer And Blood Center 1425 Portland Avenue, Rochester, NY 14621

"This cancer center is certainly the cause of many lives lost. They are unmasked, unsupportive, unprofessional and truly negligent. They also don’t use cold caps so you have to lose your hair. Use someone else if you love your people."

"While the doctors and nurses are generous and caring, there is something lacking from the office staff at Lipson. My husband was diagnosed with stage 4 colon cancer with metastasis to the liver. Immediately, we went into action with Lipson. From the word "go" everything felt disconnected. When my husband was experiencing side effects from chemo we were sent to the ER each time, which is totally understandable. However with each visit we were given multiple tests, including several EKGs, all with good prognosis. Keep in mind there were several visits to the ER. Lipson suggested seeing a cardiologist just to be safe and ceased all treatments until the cardiologist gave the OK. Fair enough, but the thing was not one doctor in Rochester had any appointments for six weeks!! Should this not raise huge red flags at Lipson?? The office did not try help expedite the process, offer solutions or provide us with any other doctors that were not in their "network". They just couldn't think outside of the box, which is stunningly not that hard to do. Meanwhile, scans are showing the cancer spreading in the weeks off of chemo. This not only felt somewhat negligent, but also felt like no one cared. This was a race against time and we were going no where. We were lucky to have a family friend who works for an cardiologist and he was finally seen; everything was OK. The last straw with Lipson was when my husband was in the ER, on a Friday, with pneumonia. He was advised by staff to contact Lipson for IV antibiotics, which he did, at 9:00 am. Lipson advised that he would be contacted by someone on his care team... No one called until Tuesday. The office left my husband with pneumonia, in a state of limbo over an entire weekend, plus a Monday and not one person person on staff could call us back?To say they dropped the ball is an understatement. Ultimately, we decided to go to Memorial Sloan Kettering in NYC for a second opinion and we were blown away by the difference, the second we walked in the door. In the five months we've been with Sloan Kettering, they've successfully removed all the cancer, have a treatment plan, they check on us daily, they have an amazing care team which is absolutely miles above Lipson. All doctors visit are in the same place, not miles apart. Most of all, they don't ignore us. This is our lives, not a hair cut. We felt ignored, confused, scared, angry and no one should feel like this by people who you're trusting with your life. I urge anyone facing cancer to seek second opinions; you don't have to feel stuck."

"Very unprofessional place! The staff are so insensitive and careless when it comes to the patients and family. It took the over an hour to see my mother and once called they have the nerve to have an attitude! If your thi king this place may be convenient due to distance, DON'T GO HERE!!!! They do not care about your time and your well being!!"

"I just left the Lipson cancer center at Unity Hospital I was just really taken back starting with the directions to find it. Then once we found it walking through hallways the atmosphere was confusion and dingey we found a desk which we were not sure if that was the registration desk. No one at the desk to greet us then finally a nurse came stated "your name" gave me a wrist band and" stated waiting room over there" Did not say hi, how are you, nothing. Not one ounce of friendlyness or compassion. I felt so uncomfortable i did not want to be treated here. It is hard enough as a cancer patient to go through everything and to experience what Unity has to offer is a disgrace. My veterinarian office has more atmosphere and compassion. I have been having treatment at Lipson At Hagan Drive which there they are angels so caring and companionate it was such a different experience. Unity needs to take some training classes from them."

"I have been taking my dad here for treatment for 6 months. All of the staff are incredible here- from reception to nurses to Dr. Wisa. They are truly caring and professional. Each will take time to answer questions and find info for us. These wonderful people have made a difficult situation easier to manage."